Service Leader & Executive - Learning & Development

Shangri-La Hotels (Malaysia) Berhad; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A 4-star hotel in Penang is seeking a vibrant Service Leader/Executive for Learning & Development. The ideal candidate will have expertise in Human Resource Management and the ability to manage training activities effectively. Responsibilities include maintaining training records and ensuring maximum attendance for training sessions. Strong communication skills in English and local language are essential, along with creativity and detail-oriented traits. This role offers a dynamic work environment.

Qualifications

• Diploma or Degree with specialization in Human Resource Management or any related discipline preferred.
• Certified in Train the Trainer or relevant courses.
• Experience in conducting training and audit checks.

Responsibilities

• Maintain accurate records of all training activities.
• Publish a monthly calendar of training courses.
• Respond to training requests by employees in a timely manner.

Skills

Fluent English

Interpersonal skills

Detail-oriented

Adaptability

Education

Diploma or Degree in Human Resource Management

Certified in Train the Trainer

Job description

Shangri-La Golden Sands is a 4-star hotel catering to families with child-friendly facilities. We are in search of energetic, vibrant and multi‑skilled individual who are able to meet the ever‑changing challenges and contribute towards the success of the hotel. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

Service Leader/ Executive – Learning & Development

Responsibilities

• Maintain accurate and up to date records of all training activities and training records.
• Publish a monthly calendar of training courses and ensure maximum attendance through clear comminication to and liaison with Head of Department on a regular basis.
• Ensure all requests for training by employees are responded to in a timely manner and follow up is conducted where appropriate.
• Ability to create a learning environment and assisting all other HR related activities and programs.

Qualifications

• Diploma or Degree with specialization in Human Resource Management or any related discipline preferred
• Certified in Train the Trainer or relevant courses
• Communicates and writes with fluency in English(as well as the local language)
• Is detail‑minded, creative and has the ability to drive and lead change
• Has good interpersonal skills and people management skills
• Has experience in conducting training and audit checks
• Adaptable and responsive in a fast pace work environment
• Is able to work independently and a team player

If you are the right person, what are you waiting for? Click the apply button now!