Service Executive

YTL Cement Berhad; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading construction materials company in Malaysia is seeking a Service Executive to manage and coordinate daily ready-mix concrete deliveries. This role involves ensuring accurate order processing, efficient truck scheduling, and effective communication with customers. The ideal candidate should have a diploma or degree in logistics or related fields, strong organizational skills, and a customer-focused mindset. Fresh graduates are welcome, and training will be provided. Candidates must be adaptable to changing needs and able to work shifts.

Qualifications

• Fresh graduates encouraged to apply; on-the-job training provided.
• 1–3 years of experience in dispatch/logistics preferred.
• Experience with ERP/dispatch systems is beneficial.

Responsibilities

• Manage and coordinate ready-mix concrete deliveries.
• Optimise truck loading and scheduling to reduce idle time.
• Accurately enter and verify customer orders in the dispatch system.
• Track ongoing job progress and coordinate with batching plants.
• Serve as the first point of contact for customer updates and issues.
• Perform additional tasks as directed.

Skills

Strong organisational skills

Excellent communication skills

Customer-focused mindset

Familiarity with fleet coordination

Proficiency in Excel

Effective problem-solving skills

Adaptable to changing needs

Proficiency in English

Proficiency in Malay

Education

Diploma or Bachelor’s Degree in Logistics

Tools

ERP systems

Logistics/reporting tools

Job description

Job Description

As a Service Executive, you will be responsible for executing and coordinating daily ready‑mix concrete deliveries by managing dispatch operations. This includes ensuring accurate order processing, efficient truck scheduling, and responsive customer communication to support effective plant‑to‑site logistics.

Job Responsibilities

1. Delivery Coordination – Manage and coordinate ready‑mix concrete deliveries, ensuring accurate dispatch and timely delivery in line with customer and plant schedules
2. Fleet Optimisation – Optimise truck loading and scheduling to reduce idle time, eliminate bottlenecks, and improve delivery turnaround
3. Order Processing – Accurately enter and verify customer orders in the ERP/dispatch system, ensuring correct mix design, volume, and delivery details
4. Project Monitoring – Track ongoing job progress and coordinate with batching plants to align production with delivery needs
5. Customer Communication – Serve as the first point of contact for customers, providing updates, handling changes, and resolving issues professionally via WhatsApp, phone, or email
6. Other Duties – Perform any additional tasks as directed by superiors

Qualifications

• Diploma or Bachelor’s Degree in Logistics, Supply Chain, or a related field.
• Basic knowledge of concrete products and delivery operations is an advantage.
• Fresh graduates are encouraged to apply; on‑the‑job training will be provided.
• 1–3 years of experience in dispatch/logistics (preferably in construction or manufacturing) is an advantage.
• Experience with ERP or dispatch systems and frontline team coordination is beneficial.

Knowledge & Skills

• Strong organisational and multitasking skills
• Excellent communication skills and a customer‑focused mindset
• Familiarity with fleet coordination and delivery tracking
• Competent in Excel, data tracking, and logistics/reporting tools
• Ability to lead and motivate operational teams (drivers, dispatchers, etc.)
• Effective problem‑solving skills in high‑pressure situations
• Adaptable to changing operational needs
• Proficiency in English and Malay (written & spoken)
• Willing to work on a shift basis