Service Engineer Team Lead Data Center

GLOBAL DEVELOPMENT TECHNOLOGY SDN.BHD.; Johor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A technology solutions company in Malaysia is seeking a Team Lead for Data Center Server Service Engineering. You'll manage a rotating team of engineers, supervise server hardware operations, and ensure compliance with ITIL standards. The ideal candidate has a Bachelor's degree and at least 3 years of experience in server infrastructure operations, with strong leadership skills and technical knowledge of server components. This role may require occasional travel to remote data center sites.

Qualifications

• Minimum 3 years of experience in server infrastructure operations, with at least 1 year in a team lead role.
• In-depth knowledge of server platforms and components.
• Experience with hardware management tools and interfaces.

Responsibilities

• Manage and schedule the team of service engineers.
• Supervise installation, commissioning, and maintenance of servers.
• Ensure adherence to SOP for hardware lifecycle processes.

Skills

Team leadership

Server infrastructure operations

Hardware management tools

DC safety and cable management

Education

Bachelor's degree in Electrical Engineering, Computer Science, or related field

Tools

SeaChest

IDRAC

Redfish

Job description

Team Lead for Data Center Server Service Engineering

Key Responsibilities

• Team Leadership & Operational Oversight:
  • Manage and schedule rotating team of service engineers (day/night/weekend shifts)
  • Conduct onboarding, training, and upskilling programs for L1–L3 engineers
  • Perform regular performance reviews, mentoring, and coaching
  • Lead daily stand-ups and weekly operations sync meetings
• Server Hardware Operations:
  • Supervise installation, commissioning, and decommissioning of rack, blade, and GPU servers
  • Oversee preventive maintenance (PM) and break-fix procedures across all hardware platforms
  • Lead critical hardware incident investigations and Root Cause Analyses (RCA)
• Firmware, BIOS & BMC Management:
  • Coordinate batch firmware upgrades via tools such as SeaChest, IDRAC, Redfish, or APIs
  • Maintain firmware compliance logs and version control documentation
  • Interface with vendor support for RMA and escalation
• Compliance, Documentation & Process Control:
  • Ensure SOP adherence for hardware lifecycle processes and ITIL-aligned incident/change management
  • Maintain inventory accuracy in DCIM/CMDB platforms
  • Support ISO 27001 / TIA-942 / Uptime compliance

Required Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, or related field
• 3+ years experience in server infrastructure operations, with 1+ years in a team lead role
• In-depth knowledge of server platforms and components
• Experience with hardware management tools and interfaces
• Understanding of DC safety and cable management

Preferred Qualifications

• Certified in Server+, DCIM+, or equivalent
• Experience with GPU servers and liquid-cooled infrastructure
• Working knowledge of ITIL, ISO 27001, or Uptime Tier III/IV
• Familiarity with automation or monitoring tool integrations

Reporting Line

Reports to Data Center Operations Manager / Infrastructure Services Director

Travel

Occasional travel to remote data center sites or vendor coordination visits may be required.