Service Engineer

Emerson; Subang Jaya; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading manufacturer is seeking a Service Engineer to provide hands-on service and installation of equipment in Subang Jaya, Malaysia. The ideal candidate will have at least 3 years of experience in equipment services, preferably related to manufacturing or industrial equipment. Responsibilities include performing maintenance, troubleshooting, and providing technical training to customers. The company offers a supportive work culture with a focus on employee growth and wellbeing through competitive benefits.

Benefits

Competitive benefits plans

Flexible time off

Employee Assistance Program

Qualifications

• Minimum 3 years of experience in equipment services, preferably in manufacturing.
• Hands-on experience with troubleshooting and maintenance of manufacturing equipment.
• Strong analytical skills to resolve technical issues quickly.

Responsibilities

• Perform on-site service, troubleshooting, and maintenance.
• Install and commission equipment at customer locations.
• Provide application support for existing and new applications.

Skills

Troubleshooting

Customer service

Problem-solving

Technical training

Education

Diploma or Degree in Electronics, Mechatronics, or Engineering

Job description

As a Service Engineer, you will be the front line of our customer experience—delivering hands-on on-site service, installation, and commissioning to ensure our equipment performs at its best. You’ll work closely with the sales team to provide timely, practical solutions, support customer applications, and conduct technical training. Beyond service excellence, you’ll play a key role in growing aftermarket opportunities through service, spare parts, and system upgrades, while building strong, long-term relationships with our customers.

Responsibilities

• Perform on-site service, troubleshooting and repair, maintenance and calibration to ensure equipment operates as per manufacturer specifications.
• Perform installation, set up and commissioning of equipment at customer locations
• Provide onsite application support for new and existing application.
• Collaborate with the sales team to ensure the customer’s expectations are met. Address customer concerns in a timely and professional manner.
• Fast respond to service calls and customer complaints. Able to evaluate, understand customer needs and requirements, provide effective solution to resolve problems quickly.
• Conduct technical training for customers on equipment operation and maintenance procedures.
• Drive aftermarket sales growth through service, spare parts, and system upgrades, fostering long-term customer relationships

Who You Are

• Proactively anticipates customer needs and delivers value-added services that exceed expectations. Leverages customer insights to guide the development and enhancement of solutions and offerings. Acts as a trusted strategic partner, building, growing, and sustaining profitable, long-term relationships with key accounts.

For This Role, You Will Need

• Minimum 3 years working experience in equipment services, with a preference for experience in manufacturing or industrial equipment.
• Possess a Diploma/Degree in Electronics, Mechatronics, Electrical, Mechanical Engineering or related field
• Hands-on experience in troubleshooting, maintenance, and repair of manufacturing equipment.
• Strong problem-solving and analytical skills to quickly diagnose and resolve technical issues.

Preferred Qualifications That Set You Apart

• Understand manufacturing equipment and industrial systems.
• Knowledge in automation system control is a plus
• Excellent communication and interpersonal skills with the ability to engage effectively with customers and colleagues at all levels.
• Being proactive, customer oriented and result driven
• A team player but able to handle and resolve problem independently with minimum supervision.
• Must possess a valid driving license and own transport.
• Willing to travel extensively throughout Malaysia to serve customer needs

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.