Service Desk Specialist

Chubb; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking an experienced professional to support Agents by handling requests and enquiries promptly and accurately. Candidates should have at least 2 years of experience in the insurance or financial industry and be fluent in English and Bahasa, with additional language skills as a plus. Proficiency in Microsoft Office is required, and the role emphasizes execution focus and independence.

Qualifications

• At least 2 years’ experience in general insurance or call center environment.
• Experience dealing with inter-department and multiple stakeholders.

Responsibilities

• Provide response to requests and enquiries from Agents in a professional manner.
• Liaise with other departments to provide accurate advice.
• Ensure requests are followed through to completion.
• Eliminate callbacks by informing Agents of next actions.
• Utilize necessary systems to achieve service standards.

Skills

Knowledge in usage of Microsoft Outlook

Fluent in English & Bahasa

Ability to speak in Mandarin or Tamil

Result oriented

Execution focused

Education

Minimum SPM

Diploma or Certifications in Insurance, Business, Marketing or Communications

Tools

Microsoft Word

Web Conferencing

Job description

Key Objective

• The position and role shall deliver related services to agents within set standards and service level.
• Compliance with prevailing Insurance Act 1996, Financial Services Act 2013, PIAM, Bank Negara guidelines and Chubb policies and procedures is expected.
  

Major duties and responsibilities

• Provide response to relevant requests and enquiries from Agents through all channels of communications (telephone, video calls/ conference, email, mails, facsimile etc.) in a professional and prompt manner as best possible at first instance.
• Liaise with other department(s) and unit(s) as necessary to enable accurate advice and solution be provided as part of the requests or enquiries coming through from Agents
• Ensure requests and enquiries handled are followed through to desired completion
• Eliminate call backs by ensuring the Agents are properly informed of next actions and expected results at first contact
• Utilize necessary systems and all available references in day-to-day work to achieve standards and service level set

Qualifications

Skills

• Knowledge in usage of Microsoft Outlook, Microsoft Word and Web Conferencing.
• Fluent in English & Bahasa communication (written and spoken). Ability to speak in Mandarin or Tamil is an advantage.
• Result oriented, execution focused, adaptable, has initiative and fairly independent.
  

Experience

• At least 2 years’ experience in general insurance, financial industry related or call center environment
• Dealt with inter-department and multiple stakeholders as part of work.
  

Qualifications

• Minimum SPM
• Diploma or Certifications relating to Insurance, Business, Marketing or Communications preferred.