Service Desk Engineer: IT Support & Troubleshooting

Sunway Berhad; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in Malaysia is seeking a dedicated IT Support Specialist to assist end-users by diagnosing and troubleshooting IT-related issues. Responsibilities include logging problems, providing first-line support for Enterprise Applications, and performing root cause analysis. Candidates should have a diploma in Computer Science or related fields, with good communication skills in English and Bahasa Malaysia. Fresh graduates are encouraged to apply, making this a great opportunity for those starting their careers.

Qualifications

• 1+ years of related working experience preferred, fresh graduates encouraged.
• Good communication skills in both English and Bahasa Malaysia.

Responsibilities

• Provide technical and process assistance to end-users via various channels.
• Diagnose and troubleshoot problems with IT tools.
• Log IT requisitions/problems into the Ticketing System.
• Provide first line support on Enterprise Applications.
• Perform root cause analysis for recurring incidents.

Skills

Technical support

Troubleshooting

Communication skills in English

Communication skills in Bahasa Malaysia

Education

Diploma/Advanced Diploma/Bachelor Degree in Computer Science/IT

Job description

A leading company in Malaysia is seeking a dedicated IT Support Specialist to assist end-users by diagnosing and troubleshooting IT-related issues. Responsibilities include logging problems, providing first-line support for Enterprise Applications, and performing root cause analysis. Candidates should have a diploma in Computer Science or related fields, with good communication skills in English and Bahasa Malaysia. Fresh graduates are encouraged to apply, making this a great opportunity for those starting their careers.