Service Desk Analyst (Korean Speaking, Fresh Graduate)

HCLTech; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology service provider in Kuala Lumpur is seeking a Technical Support Specialist responsible for assisting end-users with IT issues. The ideal candidate must be fluent in Korean and have a Bachelor’s Degree or Diploma in Computer Science. Responsibilities include troubleshooting, analyzing customer issues, and maintaining high customer satisfaction. This role is suitable for fresh graduates or those with minimal experience in IT service desks. Join a dynamic team and enhance your technical skills in a supportive environment.

Qualifications

• 0 to 1 year of experience in a call center or IT service desk environment.
• Fresh graduates with relevant academic background and language skills are encouraged to apply.
• Strong understanding of operating systems and mobile technologies.

Responsibilities

• Serve as the primary point of contact for end-users seeking technical support.
• Perform accurate and efficient remote troubleshooting.
• Analyze customer-reported issues and determine appropriate solutions.

Skills

Fluency in Korean

Customer service skills

Problem-solving skills

Communication skills

Education

Bachelor’s Degree or Diploma in Computer Science or related field

Tools

Microsoft Office Suite

Remote desktop tools

Job description

Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.

Perform accurate and efficient remote troubleshooting using diagnostic tools and standard methodologies.

Analyze customer‑reported issues and determine appropriate solutions or escalation pathways.

Guide users through step‑by‑step resolution processes with clarity and professionalism.

Escalate complex or unresolved issues to relevant second‑level support teams in a timely manner.

Provide accurate and up-to‑date information on IT products, services, and policies.

Maintain detailed logs of all customer interactions, problems, and resolutions in the ticketing system.

Conduct follow‑ups to ensure incident resolution and maintain a high level of customer satisfaction.

Collaborate with internal teams to relay customer feedback and identify opportunities for process improvement.

Contribute to documentation, knowledge bases, and continuous service enhancement initiatives.

Job Requirements

• Language Proficiency: Fluency in Korean is mandatory.
• Education: Bachelor’s Degree or Diploma in Computer Science, Information Technology, or a related technical discipline.
• 0 to 1 year of experience in a call center or IT service desk environment.
• Fresh graduates with relevant academic background and language skills are encouraged to apply.
• Strong understanding of operating systems, mobile technologies, and standard IT hardware/software.
• Familiarity with Microsoft Office Suite, remote desktop tools, and basic database concepts.
• Ability to diagnose and resolve common technical issues independently.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and customer‑centric mindset.
• Ability to work effectively under pressure and manage time efficiently.