Service Desk Analyst Job Details | cegalgroup

Cegal; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Cegal is expanding its team and looking for a Service Desk Analyst in Kuala Lumpur. The role involves managing service requests, providing support, and contributing to a collaborative team focused on customer satisfaction. Candidates are expected to deliver quality service while engaging across multiple communication platforms. Cegal values diversity and offers professional growth opportunities in a supportive work environment.

Benefits

Career paths and mentorship

Flexible work environment

Access to training budget

Active social clubs

Technology testing and learning

Work-life balance support

Diversity support initiatives

Qualifications

• Minimum 0-2 years relevant working experience.
• Fluency in Malaysian and English required.
• Ability to deliver high-quality customer service.

Responsibilities

• Manage service requests and support tickets.
• Develop and maintain the Knowledge Base.
• Communicate with internal and external customers.

Skills

Customer experience

Multitasking

Documentation skills

Communication

Problem-solving

Education

Relevant working experience

Tools

Microsoft Azure

Office 365

Windows 10/11

Active Directory

Citrix

Job description

Service Desk Analyst

Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition.

We are looking for new colleagues to join our customer support team.

Do you get excited when you show others how technology can make things better?Then this could be the role for you!

At Cegal’s Service Desk the main focus is on the customers and their employees. The goal is to provide the world's best with smiling, enthusiastic and customer-centric employees.

Our Customer Support team resolves nearly 90 percent of incoming requests with 1st and 2nd line support! Together with us you will have the possibility to develop your skills in a supportive and inclusive team.

About the role

As our Service Desk Analyst, you will:

• Successfully manage service requests, incident, and problem tickets.
• Contribute to developing ourKnowledge Base and keep information accurate, valid and sufficient.
• Actively communicate with internal and external customers.
• Escalate any potential service issues or outages to minimize the impact on the customer.
• Actively connect with users over multiple communication platforms.

Who are you?

We are looking for talented people that share our passion for technology and our motivation for solving challenging and complex issues. We are looking to hire new colleagues and will consider applicants with different levels of experience.

• You can deliver a high level of quality and customer experience.
• You are a multitasker and thrive in a fast-paced environment
• You are structured and proactive.
• You have good documentation and communication skills.
• You are a team player and contribute to knowledge transfer and competence development
• You are fluent in both Malaysian and English.

Qualifications?

We believe that our new Service Desk Analyst has most of the following qualifications:

• Min. 0-2years relevant working experience
• Keen trouble-shooter/problem solver.
• Capable to accurately record information.
• Takes accountability for ownbehaviorand deliveries.Supports colleagues in doing the same.

The ideal candidate will be familiar with the following:

• Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10/11, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory
• Knowledge of and experience with ITIL processes.

Why us?

Because at Cegal -You matter. As a Cegalian you will be seen, heard, and appreciated. You are part of an Inclusive working environment where you can be your true self, and bring all your skills, experience and personality into the workplace.

We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being Fuss Fighters.

You will work with colleagues who are Super Skilled in their fields, and experience how our diversity encourages creativity, innovation andknowledge-sharing. We are passionate about technology and have a culture of learning from others, sharing knowledge and growing.

At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. A balanced approach to work and personal life leads to happier and more productive individuals. We prioritize employee well-being and support work-life balance. You give and receive– You matter.

What’s in it for you?

Working in Cegal you have great opportunities for professional development and social engagement:

• Career paths - Advance your career with trainee programs, mentorship, growth dialogue.
• Influence - Ideal company size - global impact, yet stand out and make a difference
• Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.
• Fun at work - 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips.
• Technology - We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios.
• Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
• Diversity - support diversity in the tech industry through our Women at Cegal network.

Want to know more about these and other benefits? Visit our careers page: https://www.cegal.com/en/careers/working-at-cegal

Does this opportunity trigger your curiosity? Get in touch today!

We know ChatGPT can write a perfect motivational letter, but we don't want perfect - use the cover letter as an opportunity to let us in on the real, unique and imperfect you!

Location :

Kuala Lumpur

This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Malaysia. Cegal does not sponsor visas.Finalist candidates will be asked to consent to a background check according to our security routines. We will ask all candidates to disclose potential ties to high-risk and sanctioned countries.