Service Design Engineer: DFS for Safer, Easier Repairs

Dyson; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

An innovative technology company in Johor Bahru is looking for a Service Design Engineer to ensure design principles of product serviceability are adhered to. This role requires strong engineering expertise, coordination with customer service, and the ability to manage technical service questions. The ideal candidate will have a background in engineering, particularly in manufacturing and quality, as well as a strong understanding of customer experience design. Competitive benefits and a vibrant culture ensure a great working environment.

Benefits

Competitive salaries

Transport allowance

Comprehensive medical care and insurance

Professional growth and leadership development

Qualifications

• Proven experience in manufacturing, quality, design and reliability is essential.
• Preferably prior experience as a Field Engineer / Technical Service.
• Motivated and innovative in finding viable solutions.

Responsibilities

• Coordinate with Customer Service on service deliverables.
• Support repair requirements and translate to project teams.
• Manage external suppliers for customized service equipment.

Skills

Engineering degree (Electronics or Computer Engineering)

Experience in manufacturing

Knowledge of customer product design

Strong interpersonal skills

Ability to influence stakeholders

Ability to multi-task

Proven experience in quality and reliability

Education

Bachelor's degree in Engineering

Job description

An innovative technology company in Johor Bahru is looking for a Service Design Engineer to ensure design principles of product serviceability are adhered to. This role requires strong engineering expertise, coordination with customer service, and the ability to manage technical service questions. The ideal candidate will have a background in engineering, particularly in manufacturing and quality, as well as a strong understanding of customer experience design. Competitive benefits and a vibrant culture ensure a great working environment.