Service Crew

IWealth Global Group; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A food service company in Subang Jaya is seeking customer-friendly individuals for a role in food service. Responsibilities include greeting customers, taking orders, assisting in food preparation, and maintaining hygiene and food safety standards. Ideal candidates should possess at least SPM, relevant skills in customer service, and a passion for food. Benefits include competitive incentives, medical benefits, and career growth opportunities.

Benefits

Competitive Sales, Attendance & Other Incentives

EPF/SOCSO/PCB/EIS Provided

Annual, Medical, Hospitalization & Other Entitled Leave

Medical Benefits Provided

Duty Meals Provided

Full Onboarding and Ongoing Training

Uniform Provided

Career Advancement Plan to Managerial Level

Qualifications

• Previous experience in the food and beverage industry or customer service roles is valued.
• Passion for food and a strong interest in Malaysian cuisine.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome customers with a friendly attitude.
• Take accurate customer orders and pay attention to special requests.
• Provide recommendations and answer customer inquiries about menu items.
• Process customer payments and handle cash transactions.
• Maintain a clean and organized front counter area.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Food safety knowledge

Education

SPM

Job description

Requirements

• Previous experience in the food and beverage industry or customer service roles is valued.
• Passion for food and a strong interest in Malaysian cuisine.
• Fresh graduates are welcome to apply.
• Candidates must possess at least SPM.
• Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner.
• Acceptable fluency in Bahasa Malaysia & English is required, with other languages as a plus point.
• Ability to work in a fast‑paced environment, multitask, and prioritize tasks effectively.
• Positive attitude, enthusiasm, and a genuine desire to provide exceptional customer service.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Basic math skills for cash handling and order processing.
• Attention to detail and a commitment to maintaining cleanliness and hygiene standards.
• Understanding of food safety and sanitation practice.

Responsibilities

• Greet and welcome customers with a friendly and positive attitude.
• Take accurate customer orders, paying attention to special requests and dietary preferences.
• Provide recommendations and answer customer inquiries about ROLLTI's roti canai wraps and menu items.
• Efficiently process customer payments and handle cash transactions.
• Assist in food preparation, including ingredient preparation, marinating meats, and assembling wraps.
• Follow recipes and portion control guidelines to ensure consistent food quality.
• Ensure timely delivery of food orders to customers.
• Address customer needs and resolve complaints or issues in a professional and courteous manner.
• Maintain a clean and organized front counter area, ensuring supplies are stocked.
• Monitor food stock levels and communicate with the manager to ensure timely restocking.
• Uphold hygiene and food safety standards, following health regulations and guidelines.
• Operate kitchen equipment safely and efficiently.
• Maintain cleanliness and organization in the kitchen area, including proper storage and labelling of ingredients.
• Assist in the washing and cleaning of kitchen utensils, dishes, and equipment.
• Assist with opening and closing duties, including setup and cleanup of the front counter and kitchen area.

Benefits

• Competitive Sales, Attendance & Other Incentives
• EPF/SOCSO/PCB/EIS Provided
• Annual, Medical, Hospitalization & Other Entitled Leave
• Medical Benefits Provided
• Duty Meals Provided
• Full Onboarding and Ongoing Training
• Uniform Provided
• Career Advancement Plan to Managerial Level
• Own transportation

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