Service Crew

Hai Kah Lang Sdn Bhd; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local restaurant in Penang is seeking a friendly and professional server who can take orders accurately and provide excellent customer service. The ideal candidate will have basic English and Mandarin skills, with a positive attitude and flexibility to work various shifts. Responsibilities include greeting customers, relaying orders to staff, and ensuring guest satisfaction. The role comes with benefits like annual leave and EPF/SOCSO contributions.

Benefits

Annual Leave

EPF / SOCSO / PCB

Qualifications

• Basic English & Mandarin proficiency required.
• Previous experience in a similar role preferred but not mandatory.

Responsibilities

• Greet customers warmly and take accurate orders.
• Relay customer orders to kitchen and bar staff.
• Provide recommendations and ensure guest satisfaction.
• Double-check orders for accuracy and completeness.
• Collaborate closely with kitchen and service staff.
• Follow food safety and hygiene standards.

Skills

Excellent communication and interpersonal skills

Friendly, courteous, and professional demeanor

Ability to multitask and stay composed under pressure

Attention to detail

Strong team player

Flexibility to work shifts

Education

Minimum Secondary School Certificate or equivalent

Job description

Requirements

• Education: Minimum Secondary School Certificate or equivalent
• Experience: Previous experience in a similar role is preferred but not mandatory (training provided)
• Languages: Basic English & Mandarin proficiency required; additional language skills are a plus
• Key Skills & Attributes:
  • Excellent communication and interpersonal skills
  • Friendly, courteous, and professional demeanor
  • Ability to multitask and stay composed under pressure
  • Attention to detail, especially in order accuracy and cleanliness
  • Strong team player with a positive attitude
  • Flexibility to work shifts, including evenings, weekends, and holidays

Responsibilities

• Order Taking: Greet customers warmly, provide menus, answer questions about menu items, and accurately record food and drink orders.
• Communication: Relay customer orders efficiently to kitchen and bar staff using the appropriate systems or verbal communication.
• Customer Service: Provide menu recommendations, handle special dietary requests, and ensure overall guest satisfaction throughout their dining experience.
• Quality Assurance: Double-check orders before serving to ensure accuracy, presentation, and completeness.
• Coordination: Collaborate closely with kitchen staff, fellow crew members, and servers to ensure smooth and timely food and beverage delivery.
• Compliance & Hygiene: Follow all food safety, sanitation, and hygiene standards in compliance with health regulations and internal guidelines.

Benefits

• Annual Leave
• EPF / SOCSO / PCB