Service Coordinator Executive

eXecSearch; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service coordination firm in Malaysia is seeking a proactive and organized Service Coordinator Executive to enhance client communication and service delivery. The successful candidate will manage service coordination, develop plans, and work closely with clients and vendors. A Diploma or Degree in a relevant field and a minimum of 2 years of related experience are required. Strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential. This role ensures high-quality service and effective operational support.

Qualifications

• Minimum 2 years of experience in service coordination, customer service, operations support, or administrative roles.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for clients.
• Develop customized service plans and coordinate with service providers.
• Manage resources—including personnel, equipment, and materials.

Skills

Communication skills

Organizational skills

Attention to detail

Problem-solving mindset

Team collaboration

Education

Diploma or Degree in Business Administration, Management, Customer Service, Operations

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

We are looking for a proactive and organized Service Coordinator Executive to manage client communication, service planning, and overall coordination to ensure smooth and high-quality service delivery. This role requires strong communication skills, attention to detail, and the ability to work effectively with clients, vendors, and internal teams.

Key Responsibilities

• Serve as the main point of contact for clients; understand their needs and requirements.
• Develop customized service plans and coordinate with service providers and vendors.
• Manage resources—including personnel, equipment, and materials—for efficient service delivery.
• Plan and schedule appointments, installations, or deliveries; oversee logistics.
• Resolve issues or conflicts during service execution, acting as a liaison between clients and service teams.
• Maintain accurate records of service requests, work orders, and client interactions.
• Prepare reports, updates, and performance metrics for management.
• Monitor service quality and ensure compliance with company standards and best practices.
• Build strong clientormal relationships and handle feedback professionally.
• Provide training and support to clients, service providers, and internal staff when required.
• Stay updated on industry trends and continuously improve service processes.
• Identify weaknesses in service flow and implement improvements to enhance overall efficiency Hmm?

Qualification & Experience Requirements

• Diploma or Degree in Business Administration, Management, Customer Service, Operations, or related field.
• Minimum 2 years of experience in service coordination, customer service, operations support, or administrative roles.
• Strong communication and interpersonal skills; able to interact professionally with clients and service providers.
• Excellent organizational, planning, and multitasking abilities.
• Problem-solving mindset with the ability to handle issues calmly and efficiently.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic administrative software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Good command of English.
• Strong attention to detail, documentation skills, and ability to generate reports.
• Willingness to learn, adapt, and stay updated with industry best practices.

Company Background

The client is an established MNC specialized in industrial indoor climate control and HVAC systems.