Service Coordinator

Conquest Analytical Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading analytical services company in Malaysia is seeking a Service Coordinator to manage the scheduling and coordination of engineers and external partners. The role requires strong organizational skills and customer service experience. You will be responsible for planning maintenance visits, maintaining customer databases, and producing service reports. The ideal candidate should have proficiency in MS Office and excellent communication skills in English. This position is integral to ensuring customer satisfaction and operational efficiency.

Qualifications

• Experience in customer service is essential.
• Must be confident in managing customer requests.
• Proficiency in MS Office tools required.

Responsibilities

• Plan and schedule engineers to meet customer needs.
• Coordinate maintenance visits and emergency callouts.
• Maintain customer database and service dashboards.
• Produce daily workload and service reports.

Skills

Customer service experience

Organizational skills

Time management

MS Office proficiency

Attention to detail

Fluent English communication

Job description

We’re looking for a Service Coordinator to join our Conquest Analytical service team in Telok Panglima Garang. This is a busy and varied role where you’ll manage the scheduling and coordination of a team of engineers and apprentices, as well as external service partners. You’ll be at the centre of customer service, operations, and delivery.

What you’ll do:

• Plan and schedule engineers’ time to meet customer requirements
• Coordinate maintenance visits, emergency callouts, and project start-ups
• Work with external service partners and logistics providers
• Keep our customer database and service dashboards accurate and up to date
• Manage orders, spare parts, and deliveries
• Produce daily workload and service reports for internal and external stakeholders
• Support a high-performing, customer-focused team with strong communication

What we’re looking for:

• Previous customer service work experience (any industry, e.g. retail, leisure, utilities, technical services)
• Confidence in handling customer requests and internal stakeholder demands
• Strong organizational and time management skills in a busy environment
• Proficiency in MS Office tools (Excel, Word, Teams, etc.)
• Attention to detail and ability to prioritise
• Fluent English and strong written/verbal communication