SERVICE ADVISOR/CONSULTANT

Jobstreet Malaysia; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-established automotive company in Ipoh is seeking a talented Service Advisor/Consultant to provide exceptional customer service and technical support. You will be the primary contact for customers, ensuring their satisfaction through effective communication and problem resolution. Ideal candidates should have a minimum of 2 years in a customer-facing role, strong interpersonal skills, and a commitment to exceeding customer expectations. The position offers performance incentives, bonuses, and additional benefits.

Benefits

Monthly performance incentive

Annual increment

Annual bonus

Lunch provided

Hospitalization insurance coverage

Uniforms

Qualifications

• Minimum 2 years of experience in a customer-facing role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical-thinking skills.

Responsibilities

• Serve as the primary point of contact for customers.
• Assist customers in understanding the service and repair process.
• Collaborate with the technical team to resolve vehicle issues.

Skills

Customer service skills

Communication skills

Problem-solving skills

Interpersonal skills

Job description

We are seeking a talented Service Advisor/Consultant to join our dynamic team. As a Service Advisor/Consultant, you will play a crucial role in providing exceptional customer service and technical support to our valued clients. This is a full‑time position, offering you the opportunity to grow within a well‑established and reputable automotive company.

What you’ll be doing

• Serving as the primary point of contact for customers, handling inquiries, and addressing any concerns or complaints
• Assisting customers in understanding the service and repair process, providing regular updates, and ensuring their satisfaction
• Collaborating with the technical team to diagnose and resolve vehicle issues, ensuring timely and efficient service
• Maintaining detailed records of customer interactions and service history
• Proactively identifying opportunities to upsell and cross‑sell additional services or products to enhance the customer experience
• Staying up‑to‑date with the latest technologies, and industry trends to provide knowledgeable and informed guidance to customers

What we’re looking for

• Minimum 2 years of experience in a customer‑facing role, preferably in the automotive industry
• Strong communication and interpersonal skills, with the ability to build rapport and effectively manage customer relationships
• Excellent problem‑solving and critical‑thinking skills to diagnose and resolve customer issues
• Familiarity with car maintenance, products and services, or a willingness to learn and stay up‑to‑date with industry developments
• Proficiency in both written and spoken English and Bahasa Malaysia
• Commitment to providing exceptional customer service and a drive to exceed customer expectations

What we offer

• Monthly performance incentive
• Annual incrementAnnual bonus (depending on company performance)
• Lunch provided
• Hospitalization insurance coverage
• Uniforms

Apply now to become a part of our dynamic team!