Service Advisor

TP; Perak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading mobile technology company in Georgetown, Penang is seeking a motivated Service Advisor who is proficient in Cantonese. This role involves addressing customer inquiries and providing assistance for mobile-related issues, aiming for high customer satisfaction. Candidates should have a solid command of English and at least an SPM qualification. The position offers a competitive salary, fixed working hours, and career development opportunities within a supportive, multicultural environment.

Benefits

Attractive salary up to RM 4,000 per month

Full training provided

Supportive work environment

Opportunities for career development

Qualifications

• Proficiency in Cantonese is required.
• Good command of English is needed.
• Customer service experience is an advantage.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information for mobile-related issues.
• Maintain high professionalism and customer satisfaction.

Skills

Cantonese (spoken and written)

English (spoken and written)

Customer service

Education

Minimum SPM or equivalent qualification

Job description

Job title: Service Advisor

Location: George Town, Penang, Malaysia

Industry: Mobile Technology / Customer Support

Company: TP Malaysia

Job Description

Teleperformance Malaysia is seeking friendly and motivated Cantonese-speaking Service Advisor to support a leading brand in the mobile industry. Based in Georgetown, Penang, this role focuses on delivering excellent customer service through clear communication and problem-solving.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email in Cantonese and English
• Provide accurate information and assist with mobile-related issues and requests
• Maintain a high level of professionalism and customer satisfaction
• Document all customer interactions accurately
• Collaborate with internal teams for issue resolution when needed

Requirements

• Proficiency in Cantonese (spoken and written) is required
• Good command of English (spoken and written)
• Minimum SPM or equivalent qualification
• Customer service experience is an advantage but not necessary.
• Able to work morning and afternoon shifts
• Must be based in or willing to relocate to Georgetown, Penang

What We Offer

• Attractive salary up to RM 4,000 per month
• Fixed working hours – morning and afternoon shifts
• Full training provided – open to fresh graduates
• Supportive, multicultural work environment
• Opportunities for career development within a global company.