Service Advisor

MH CARMINE SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Kuala Lumpur is seeking a Customer Service Representative. The ideal candidate will have a minimum SPM/Diploma in Automotive/Business, with 1-2 years of experience in the automotive service industry. Responsibilities include acting as the main contact for customers, coordinating with technicians, and ensuring excellent service quality. This role offers a competitive salary package, professional growth opportunities, and benefits such as annual leave and staff discounts.

Benefits

Competitive salary package

Opportunities for career growth

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

Training Provided

Free parking

Staff discounts

Qualifications

• 1–2 years of experience in the automotive service industry.
• Valid driving licence required.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Act as the main contact between customers and the workshop team.
• Greet customers and understand their service needs.
• Coordinate with technicians for quality service.
• Handle customer complaints and provide effective solutions.
• Ensure excellent after-service follow-up.

Skills

Vehicle maintenance knowledge

Strong communication skills

Customer-oriented mindset

Problem-solving skills

Education

Minimum SPM/Diploma in Automotive/Business

Tools

Microsoft Office

Service software

Job description

About Us

We are passionate about delivering top‑notch automotive solutions and building long‑term trust with our customers. As a one‑stop automotive service provider, we pride ourselves on offering high‑quality servicing, repairs, and customer care. Join us and be part of a team that values integrity, professionalism, and customer satisfaction.

Requirements

• Minimum SPM/Diploma in Automotive/Business or related field.
• 1–2 years of experience in the automotive service industry is preferred.
• Good knowledge of vehicle maintenance and repair processes.
• Strong communication and interpersonal skills.
• Customer‑oriented with a positive attitude and problem‑solving mindset.
• Able to work in a fast‑paced environment with attention to detail.
• Basic computer skills (Microsoft Office, email, service software).
• Valid driving licence.

What We Offer

• Competitive salary package + incentives.
• Opportunities for career growth and training.
• Dynamic, supportive & growth‑driven workplace.

Responsibility

• Act as the main contact between customers and the workshop team.
• Greet customers, understand their service needs, and provide professional advice.
• Coordinate with technicians to ensure timely and quality service.
• Update customers on job progress and obtain approval for additional repairs if needed.
• Handle customer complaints professionally and provide effective solutions.
• Ensure excellent after‑service follow‑up to maintain long‑term customer relationships.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EISTraining Provided
• Free parking
• Staff discounts