Service Advisor

Michael Page; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A transportation services company is seeking a qualified automotive professional in Kuala Lumpur to handle customer requests for vehicle servicing and maintenance. The role requires a Diploma or Bachelor's Degree in Engineering/Automotive and 2-4 years of experience in automotive service. Responsibilities include managing breakdowns and coordinating repairs, along with providing excellent customer service. The position offers contract employment, covered medical expenses, and opportunities for career growth within an international environment.

Benefits

Covered medical expenses

Career growth and development

Training and support for skills enhancement

Collaborative culture with cross-functional team exposure

Qualifications

• 2-4 years of experience in automotive service (maintenance, repair evaluation, cost assessment).
• Self-motivated, trustworthy, adaptable, and able to work independently.
• Proven ability to build and maintain strong relationships with customers, dealers, and partners.

Responsibilities

• Handle customer requests for routine vehicle maintenance and servicing.
• Manage ad-hoc issues such as breakdowns, repeat jobs, or rescheduled bookings.
• Review and approve workshop repair estimates and issue work order approvals.

Skills

Strong technical knowledge of vehicle maintenance and repair

Excellent communication skills

Negotiation skills

Customer service skills

Adaptability

Education

Diploma or Bachelor's Degree in Engineering/Automotive or related field

Job description

Responsibilities

• Handle customer requests for routine vehicle maintenance and servicing.
• Manage ad-hoc issues such as breakdowns, repeat jobs, or rescheduled bookings.
• Review and approve workshop repair estimates and issue work order approvals.Coordinate accident repairs by liaising with insurance providers and workshops.
• Provide customers with technical advice and information to ensure proper vehicle upkeep.
• Proactively design and implement measures to enhance the customer experience.
• Ensure smooth coordination between internal teams for timely processing of dealer invoices.
• Monitor and control service approval costs to remain within budget.

Qualifications

• Diploma or Bachelor's Degree in Engineering/Automotive or related field.
• 2-4 years of experience in automotive service (maintenance, repair evaluation, cost assessment).
• Strong technical knowledge of vehicle maintenance and repair.
• Excellent communication, negotiation, and customer service skills.
• Self-motivated, trustworthy, adaptable, and able to work independently.
• Proven ability to build and maintain strong relationships with customers, dealers, and partners.
• Experience in an international or fast-changing environment is an advantage.

About the Company

Our client is a transportation services company with a strong international network, the organisation provides flexible solutions that help businesses manage transportation needs more effectively. Its offerings focus on convenience, efficiency, and cost optimisation, while also supporting the shift toward more sustainable practices. By combining industry expertise with innovative tools and customer-focused service, the company plays a key role in simplifying fleet operations and adapting to changing mobility trends.

Benefits

• Contract (6 Months)
• Covered medical expenses.
• Opportunity to represent a global automotive service provider and be the key contact throughout the customer vehicle lifecycle.
• Career growth and development within an international, fast-paced environment.
• Training and support to strengthen both technical and customer service skills.
• Collaborative culture with exposure to cross-functional teams (operations, commercial, finance).