Service Advisor

Future Vehicle Motor Sdn Bhd; Kajang Municipal Council; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading automotive service center in Kajang, Selangor is seeking a dedicated Service Advisor. The ideal candidate will have at least 2 years of experience in the automotive industry, exceptional customer service skills, and a comprehensive understanding of automotive issues. Responsibilities include greeting customers, diagnosing vehicle issues, providing cost estimates, and maintaining communication throughout the service process. A professional appearance and adherence to company policies are essential. This position offers annual leave, EPF, bonuses, medical leave, and SOCSO benefits.

Benefits

Annual Leave

EPF

Comm/Bonus

Medical Leave

SOCSO

Qualifications

• Minimum of 2 years of experience as a Service Advisor in the automotive industry.
• Strong communication skills to interact effectively with diverse clientele.
• Ability to address customer inquiries and resolve complaints.

Responsibilities

• Greet customers promptly and establish a positive impression.
• Listen to customer issues and accurately diagnose problems.
• Provide transparent cost estimates for services and repairs.
• Maintain regular communication with customers regarding vehicle status.
• Schedule service appointments efficiently.

Skills

Customer service skills

Communication skills in English and Bahasa Malaysia

Automotive knowledge

Problem-solving abilities

Sales acumen

Time management skills

Job description

Future Vehicle Motor Sdn Bhd – Kajang, Selangor

Requirements

• Possess a minimum of 2 years of experience as a Service Advisor in the automotive industry.
• Demonstrate exceptional customer service skills to effectively address customer inquiries and concerns.
• Exhibit strong communication skills, both verbal and written, in English and Bahasa Malaysia, to interact with diverse clientele.
• Possess comprehensive automotive knowledge to accurately diagnose vehicle issues and recommend appropriate services.
• Demonstrate problem-solving abilities to resolve customer complaints and technical challenges efficiently.
• Exhibit sales acumen to upsell and promote relevant services and products to customers.
• Demonstrate effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Maintain a professional appearance and demeanor at all times while representing Future Vehicle Motor Sdn Bhd.
• Adhere to company policies and procedures to ensure consistent service delivery and customer satisfaction.

Responsibilities

• Greet customers promptly and courteously, establishing a positive first impression of the service department.
• Listen attentively to customer descriptions of vehicle issues, asking clarifying questions to accurately diagnose problems.
• Conduct thorough vehicle walk‑arounds with customers, documenting existing damage and confirming service needs.
• Translate customer concerns into clear and concise repair orders, ensuring accurate and detailed descriptions of the required work.
• Provide accurate and transparent cost estimates for services and repairs, explaining pricing and obtaining customer approval before commencing work.
• Maintain regular communication with customers regarding the status of their vehicles, providing updates on progress and any unforeseen issues.
• Proactively identify and recommend additional services or repairs that may be necessary or beneficial to the customer, explaining the value and benefits of each recommendation.
• Schedule service appointments efficiently, optimizing technician workloads and minimizing customer wait times.
• Process payments accurately and efficiently, handling cash, credit card transactions, and other forms of payment.
• Follow up with customers after service completion to ensure satisfaction and address any remaining concerns.
• Maintain a clean and organized service reception area, creating a professional and welcoming environment for customers.
• Stay up-to-date on product knowledge, technical specifications, and service procedures for various vehicle makes and models.
• Adhere to company policies and procedures regarding service operations, customer service, and safety.
• Collaborate effectively with service technicians and other team members to ensure efficient and high-quality service delivery.
• Resolve customer complaints and concerns in a professional and timely manner, escalating complex issues to the service manager as needed.

Benefits

• Annual Leave
• EPF
• Comm/Bonus
• Medical Leave
• SOCSO