Senior Travel Operations Support (Inbound/Outbound) – Bilingual

Tashin Travel Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading travel agency in Malaysia is seeking a Senior Operations Support to manage inbound and outbound inquiries related to hotel reservations and travel products. The ideal candidate should have at least 3 years of experience in the service industry, although fresh graduates in Tourism and Hospitality are encouraged to apply with full training provided. The role involves preparing proposals, handling bookings, and liaising with clients and tour guides. Benefits include annual increments, bonuses, and medical check-ups.

Benefits

Annual increment

Bonus

Company trip

Insurance

Yearly medical check-up

EPF & SOCSO contributions

Work-life balance support

Qualifications

• Minimum 3 years of working experience in the service industry preferred.
• Fresh graduates in Tourism & Hospitality can apply with full training provided.
• Ability to interact and communicate effectively.

Responsibilities

• Handle inquiries related to hotel reservations and travel products.
• Prepare quotations, proposals, and itineraries for clients.
• Manage booking requests and monitor payment collection.
• Liaise with tour guides and handle travel-related claims.
• Conduct tours and research for itinerary setup.

Skills

Mandarin

English

Communication

Negotiation

Customer service

Education

Degree in Tourism & Hospitality

Job description

A leading travel agency in Malaysia is seeking a Senior Operations Support to manage inbound and outbound inquiries related to hotel reservations and travel products. The ideal candidate should have at least 3 years of experience in the service industry, although fresh graduates in Tourism and Hospitality are encouraged to apply with full training provided. The role involves preparing proposals, handling bookings, and liaising with clients and tour guides. Benefits include annual increments, bonuses, and medical check-ups.