Senior Travel Consultant

Exo Travel Malaysia Sdn Bhd; West Coast Division; Hybrid; MYR 200,000 - 250,000; Full time

Job summary

A leading travel consultancy in Malaysia is seeking a dedicated Travel Consultant to join their team. The role involves advising clients, creating travel itineraries, and ensuring exceptional service. Candidates should have a diploma in a related field and a minimum of 2 years' experience in inbound tour operations. A passion for travel and an understanding of responsible tourism is essential, along with strong English language skills. This position offers various benefits, including medical coverage and flexible work arrangements.

Benefits

Medical coverage (in-patient & out-patient)

13th Month Salary

Quarterly Profit Sharing

Language classes

Annual Company Trips

Flexible working style

Qualifications

• Minimum 2 years of experience in inbound tour operations, preferably in European markets.
• Knowledge of responsible tourism is a plus.
• Leadership skills are beneficial for this role.

Responsibilities

• Correspond with overseas travel agents and provide accurate travel information.
• Advise and create travel itineraries for agents.
• Make quotations/proposals and reconfirm bookings.
• Work with operations team to deliver optimal service.
• Support the company's sustainability initiatives.

Skills

Good command of written and spoken English

Teamwork

Organizational skills

Hardworking

Education

Diploma in Hospitality, Tourism, Business or related field

Tools

TourPlan

Job description

Open to receiving candidates from Sandakan/Sarawak.

Position Overview

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European and other English Speaking markets. A good Travel Consultant is focused on providing the best service/advise to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel in his/her work and at the same time is supporting the Company Sustainability initiatives.

Responsibilities

1. Correspond with overseas travel agents and partners and provide accurate travel information
2. Advise and create Travel itineraries for agents
3. Make quotations/proposals and reconfirm bookings
4. Understand existing and new products offered by the Company
5. Work with Operations team to deliver optimal service on the ground
6. Issue invoices in timely manner & assist accounting in regards to payment
7. Follow the company tools/system/standard operating procedure
8. Support the company Sustainability initiatives towards ethical tourism

Skills & Qualifications

• Diploma in Hospitality, Tourism, Business or other related field.
• Good command of written and spoken English. Other foreign languages will be an added bonus.
• Minimum 2 years of experience in Inbound Tour Operations in European & other English speaking market.
• Good attitude, well organized, hardworking, with the ability to work as part of a team.
• Knowledge of responsible tourism is a plus.
• Leadership skills are an advantage for this role.
• Experience using TourPlan is a great advantage.

Benefits

• Medical (in-patient & out-patient), Dental, Optical, Wellness Programs and Annual Medical Check up.
• 13th Month Salary for eligible employees & Quarterly Profit Sharing distribution.
• Internal & External Knowledge training including Product Familiarisation and Inspections.
• Language classes offered for Second Language (French, Spanish & English).
• Annual Company Trips.
• Monthly sports activities, Monthly Lunches & Monthly Birthday celebration.
• Flexible working style; work from home or from office.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a travel consultant?
• How would you rate your English language skills?
• Do you have experience in a sales role?
• Which of the following languages are you fluent in?