Senior Telco Retail Sales Leader & Product Champion

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications service provider in Kuala Lumpur is seeking a Senior Telco Retail Sales Consultant. The ideal candidate will enhance customer experience, drive sales performance, and support branch operations. Key responsibilities include mentoring new hires and engaging in marketing activities such as roadshows. Applicants should possess a minimum of a Diploma, 5 years of experience in sales, and strong interpersonal skills. This role requires professional demeanor and flexibility for rotational shifts.

Qualifications

• Minimum of 5 years of experience in sales and customer service, preferably in the telecommunications industry.
• Strong numeracy skills for accurate calculations.
• Ability to work under pressure with minimal supervision.

Responsibilities

• Deliver exceptional customer service and maintain strong relationships.
• Identify sales opportunities and execute upselling or cross-selling strategies.
• Achieve sales and service KPIs while managing branch operations.

Skills

Customer service mindset

Communication skills

Analytical skills

Problem-solving skills

Interpersonal skills

Education

Diploma or Degree in any field

Tools

Basic MS Office tools

Job description

A leading telecommunications service provider in Kuala Lumpur is seeking a Senior Telco Retail Sales Consultant. The ideal candidate will enhance customer experience, drive sales performance, and support branch operations. Key responsibilities include mentoring new hires and engaging in marketing activities such as roadshows. Applicants should possess a minimum of a Diploma, 5 years of experience in sales, and strong interpersonal skills. This role requires professional demeanor and flexibility for rotational shifts.