Senior Technical Support Engineer – SEM/XPS Focus

Crest Systems (M) Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Malaysia is looking for an experienced Sr Technical Support Engineer. This role involves providing technical support and service, managing advanced system installations, and building strong customer partnerships. Candidates should have a degree in engineering or science, with knowledge in Scanning Electron Microscopy (SEM) and Xray Photoelectron Spectroscopy (XPS) being highly advantageous. The position requires excellent communication skills and the ability to travel extensively within Malaysia.

Benefits

Attractive Salary with generous allowances

Performance-Based Incentives and annual Performance Bonus

Staff medical insurance

Overseas Training opportunities

Qualifications

• Minimum 3 years of experience in technical support or equipment maintenance.
• Knowledge and experience in Scanning Electron Microscopy (SEM) and Xray Photoelectron Spectroscopy (XPS) is highly advantageous.
• Experience with high-precision instruments is an advantage.

Responsibilities

• Deliver on-site and remote troubleshooting and maintenance.
• Manage setup and calibration of advanced systems.
• Build strong customer relationships.
• Track key KPIs and drive service improvements.
• Collaborate with sales, applications, and engineering teams.

Skills

Technical support

Problem-solving

Communication skills

Analytical skills

Education

Degree in Electrical, Electronics, Mechanical, Chemical, Materials, or Biomedical Engineering

Degree in Science disciplines like Physics, Chemistry, or Biotechnology

Tools

AFM

Nano Indenters

De-capsulation Systems

Job description

A leading technology solutions provider in Malaysia is looking for an experienced Sr Technical Support Engineer. This role involves providing technical support and service, managing advanced system installations, and building strong customer partnerships. Candidates should have a degree in engineering or science, with knowledge in Scanning Electron Microscopy (SEM) and Xray Photoelectron Spectroscopy (XPS) being highly advantageous. The position requires excellent communication skills and the ability to travel extensively within Malaysia.