Senior System Engineer

Hitachi Sunway Information Systems Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading ICT and Digital Solutions provider in Malaysia seeks a Technical Engineer to support internal and external platforms. The ideal candidate will manage incidents, perform maintenance, and ensure seamless operations. Key qualifications include solid Linux or Windows administration skills, experience in Backup & Disaster Recovery, and strong communication abilities. On-call responsibilities are included. This role plays a crucial part in supporting diverse client needs and maintaining high service standards.

Qualifications

• Solid Linux or Windows system administration skills.
• Experience with Backup & Disaster Recovery.
• Ability to adapt communication to diverse profiles.
• Delivering to customer targets in line with company standards.
• Experience in teamwork and interacting with different cultures.

Responsibilities

• Serve as a key technical engineer for operations and administration.
• Manage operational incident management and reporting.
• Perform preventive maintenance and carry out project tasks.
• Provide training and knowledge transfer for the internal team.
• Participate in infrastructure consolidation planning.

Skills

Linux system administration

Windows system administration

Backup & Disaster Recovery

Adapt communication

Assertiveness

Teamworking

Job description

Overview

Serve as a key technical engineer for the operation and administration of internal and external platforms and projects, including the infrastructure, monitoring, migration, expansion, and integration with new and existing systems.

Manage and coordinate operational incident management and reporting, acts as the subject matter expert to support highly complex system-related incidents, problems, and security matters

Takes ownership of infrastructure platform issues (as part of a team) and works with 3rd Parties, internal operations support, and, where appropriate, determines a strategic approach to resolution.

Perform preventive maintenance and carry out related project tasks. Technical projects through the project life-cycle, ensuring that projects are completed on time.

Architecture, design, configuration, installation, and documentation of existing and new systems. Ensure SOP, Checklist, and Asset Inventory are updated regularly

Manage and Implement Service and Change requests from internal and external users

Help maintain team documentation on processes, how-to, and technical information.

Provide knowledge transfer and training for the internal team.

Provide 3rd-level escalation support to the ITO for incidents and problem management.

Participates in infrastructure consolidation planning, migrations to concentrated sites, and other strategy planning efforts.

Identify customer needs and make suggestions regarding technical direction.

Makes recommendations to IT management on direction and utilization of technologies.

After or extended hours support - "On-call" and "as called" responsibility is expected; a support phone will be provided.

Any other tasks that are being assigned by your superior or management

Solid Linux or Windows system administration skills.

Backup & Disaster Recovery.

Communication: You will be in contact with diverse profiles (technical and non-technical, management, and customer) and will be expected to adapt your communication accordingly.

Assertiveness: you will be expected to deliver accordingly to the customer’s targets in respect of company standards.

Teamworking: You will be interacting with people from different departments, and though working with different cultures shouldn’t be a problem for you.

Qualifications

• Solid Linux or Windows system administration skills.
• Backup & Disaster Recovery.
• Communication: adapt communication to diverse profiles (technical, non-technical, management, and customer).
• Assertiveness: deliver to customer targets in line with company standards.
• Teamworking: interact with people from different departments and cultures.
• On-call responsibility is expected; a support phone will be provided.

About Hitachi Sunway

Hitachi Sunway is a leading ICT and Digital Solutions & Services Integrator in ASEAN specialising in implementing, supporting and providing consultancy for Enterprise Resource Planning (ERP) & Product Lifecycle Management (PLM) solutions; managing and supporting IT infrastructures; Cloud-enabling IT platforms, including the Cyber Security elements in our fully compliant and secured data centres (DC). Our portfolio is aimed at helping clients to embrace the acceleration in digitalization that are transforming businesses.

Hitachi Sunway has a proven track record of serving more than 1,000 clients in the region across various business verticals; from small to global enterprises as well as public sector and industries such as manufacturing, financial, construction, education and healthcare.

Hitachi Sunway currently operates in 13 locations across 5 countries (Malaysia, Singapore, Indonesia, Thailand, Vietnam) and will be expanding our operations to Myanmar, Cambodia and Laos. For more information, visit www.hitachi-sunway-is.com