Senior System Engineer

Hitachi Sunway Information Systems; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Selangor is seeking a key technical engineer to manage internal and external platforms and projects. The role includes operational incident management, infrastructure support, and ensuring project completion. Ideal candidates will possess solid Linux/Windows system administration skills, communication abilities, and experience in backup and disaster recovery. Candidates should be adaptable in communicating with diverse teams and be able to work extended hours as needed.

Qualifications

• Solid Linux or Windows system administration skills.
• Experience in Backup & Disaster Recovery.
• Ability to communicate with diverse profiles.

Responsibilities

• Serve as a key technical engineer for platform operation and administration.
• Manage operational incident management and reporting.
• Take ownership of infrastructure platform issues.
• Perform preventive maintenance and project tasks.

Skills

Linux system administration

Windows system administration

Backup & Disaster Recovery

Communication

Assertiveness

Teamworking

Job description

Overview

Serve as a key technical engineer for the operation and administration of internal and external platforms and projects, including the infrastructure, monitoring, migration, expansion, and integration with new and existing systems.

Manage and coordinate operational incident management and reporting, acts as the subject matter expert to support highly complex system-related incidents, problems, and security matters

Takes ownership of infrastructure platform issues (as part of a team) and works with 3rd Parties, internal operations support, and, where appropriate, determines a strategic approach to resolution.

Perform preventive maintenance and carry out related project tasks.

Technical projects through the project life-cycle, ensuring that projects are completed on time.

Architecture, design, configuration, installation, and documentation of existing and new systems.

Ensure SOP, Checklist, and Asset Inventory are updated regularly

Manage and Implement Service and Change requests from internal and external users

Help maintain team documentation on processes, how-to, and technical information.

Provide knowledge transfer and training for the internal team.

Provide 3rd-level escalation support to the ITO for incidents and problem management.

Participates in infrastructure consolidation planning, migrations to concentrated sites, and other strategy planning efforts.

Identify customer needs and make suggestions regarding technical direction.

Makes recommendations to IT management on direction and utilization of technologies.

After or extended hours support - "On-call" and "as called" responsibility is expected; a support phone will be provided.

Any other tasks that are being assigned by your superior or management

Qualifications

• Solid Linux or Windows system administration skills.
• Backup & Disaster Recovery.
• Communication: You will be in contact with diverse profiles (technical and non-technical, management, and customer) and will be expected to adapt your communication accordingly.
• Assertiveness: you will be expected to deliver accordingly to the customer’s targets in respect of company standards.
• Teamworking: You will be interacting with people from different departments, and though working with different cultures shouldn’t be a problem for you.