Senior Specialist, Sales and Accounts (Wholesale)

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company in Kuala Lumpur is seeking a Senior Specialist for Sales & Accounts to manage MVNO relationships and ensure contract compliance. The ideal candidate has at least 4 years of experience in account management, a strong understanding of telecom products, and proven success in B2B relationships. Responsibilities include onboarding new partners, monitoring performance, and resolving issues. This role offers flexible working hours and comprehensive benefits, making it a great opportunity for driven professionals.

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Special employee discounts for selected F&B Brands

Child Parental Care Leave

Qualifications

• Minimum 4 years of experience in account management or client relationship roles, ideally in telecom.
• Proven experience managing B2B customer relationships with retention and growth.
• Familiarity with MVNO business models and operational delivery.

Responsibilities

• Serve as the primary contact for assigned MVNO clients, building relationships.
• Ensure contract compliance, supporting negotiations and tracking KPIs.
• Manage onboarding of new MVNO partners, ensuring seamless coordination.
• Monitor MVNO performance and identify upsell opportunities.
• Resolve service or operational issues, ensuring timely resolution.
• Report on client health, revenue contribution, and service usage trends.

Skills

Strong understanding of telecom products

Excellent verbal and written communication skills

Strong interpersonal and stakeholder management abilities

Good commercial acumen

Project coordination and multitasking skills

Proficient in CRM tools

Education

Bachelor's degree in Business Administration, Telecommunications, Marketing, or related field

Certification in telecommunications or customer relationship management

Tools

CRM tools

Microsoft Excel

PowerPoint

Job description

Senior Specialist, Sales & Accounts (Wholesale)

Closing Date: 31/03/2026

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization!

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities

• Account Ownership & Relationship Management
  • Serve as the primary point of contact for assigned MVNO clients throughout the full customer lifecycle.
  • Build deep relationships with MVNO stakeholders, ensuring consistent communication, trust, and alignment.
  • Conduct regular strategic account reviews and performance meetings to strengthen partnerships.
• Contract Compliance & Commercial Support
  • Ensure contract terms, SLAs, and regulatory requirements are clearly understood, implemented, and adhered to.
  • Support the negotiation and renewal of MVNO agreements in coordination with legal, product, and pricing teams.
  • Track service-level obligations and commercial KPIs to ensure compliance and partner satisfaction.
• Partner Onboarding & Launch
  • Manage the onboarding of new MVNO partners, ensuring seamless coordination between sales, technical teams, and operations.
  • Develop and maintain onboarding checklists, timelines, and communication plans.
  • Track key launch milestones and proactively resolve any bottlenecks.
• Revenue & Growth Management
  • Monitor and report on MVNO performance including subscriber growth, traffic usage, and service adoption.
  • Identify upsell/cross-sell opportunities (e.g., new product bundles, 5G upgrades, or geographic expansion).
  • Collaborate with product and pricing teams to present new commercial models or enhancements.
• Issue Resolution & Support Oversight
  • Act as a key escalation point for service or operational issues, ensuring timely resolution by coordinating with the operations and support teams.
  • Maintain a log of incidents and proactively address recurring service issues.
• Performance Monitoring & Reporting
  • Track and report on client health, revenue contribution, and service usage trends.
  • Deliver regular updates to the Head of Sales & Account Management, including risk assessments and opportunity plans.

About You

Education & Qualifications:

• Bachelor's degree in Business Administration, Telecommunications, Marketing, or related field.
• Additional certification in telecommunications or customer relationship management is a plus.

Experience:

• Minimum 4 years of experience in account management or client relationship roles, ideally within a telecom operator or MVNO environment.
• Proven experience managing B2B customer relationships, with a track record of retention and account growth.
• Familiarity with MVNO business models, onboarding, and operational delivery.

Skills:

• Strong understanding of telecom products, especially mobile core network elements, SIM lifecycle, and MVNO integration requirements.
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management abilities.
• Good commercial acumen with an ability to interpret contracts and performance metrics.
• Project coordination and multitasking skills under tight timelines.
• Proficient in CRM tools, Microsoft Excel, PowerPoint, and reporting dashboards.

Additional Attributes:

• Customer-focused and results-driven mindset.
• Comfortable in fast-paced, cross-functional environments.
• Strategic thinker with attention to detail.

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.