Senior Specialist, Broker Distribution Management, Corporate

QBE Europe; Petaling Jaya; Hybrid; MYR 100,000 - 130,000; Full time

Job summary

A leading international insurance company is seeking a candidate to manage strategy and customer relations within the MTP/Broker Market. This role involves P&L responsibilities, engaging with Brokers, and executing business strategies to ensure growth and performance. Ideal candidates will have at least 5 years of experience in customer service/sales and strong knowledge of the insurance industry. The company offers comprehensive benefits and a hybrid work environment.

Benefits

Flex and hybrid working options

Work from home policy

Medical benefits

Well-being programs

Study leave

Internal Appreciation program

Qualifications

• 5 years’ experience within customer service/sales environment.
• Ability to delivery on agreed targets.
• Strong knowledge of statutory/regulatory regime.

Responsibilities

• Responsible for strategy definition and execution in the Broker Market.
• Manage P&L responsibilities and performance management.
• Engage with Brokers to drive business growth.

Skills

Analytical Thinking

Communication

Customer Service

Insurance Sales

Stakeholder Management

Job description

Primary Details

Time Type: Full time Worker Type: Employee Responsible for the strategy definition, strategy execution, customer servicing and business performance of the MTP/Broker Market, including Multinational. This role has P&L responsibility for the Broker Market, which includes all associated tasks and activities for strategy, growth, business planning, performance management and people management.

Your New Role:

• Responsible for the strategy definition, strategy execution, customer servicing and business performance of the MTP/Broker Market, including Multinational.
• This role has P&L responsibility for the Broker Market, which includes all associated tasks and activities for strategy, growth, business planning, performance management, people management.
• Role requires active consultation with Asia/Country Product Heads as per Broker Strategy.
• Prepare MTP and Other Broker presentation material for monthly and quarterly strategic meetings.
• Participate in all relevant meetings in order to share and develop strategy, knowledge and best practice.
• Co‑ordinate multiline prospecting meetings (internal) and delivery of multiline propositions to Brokers.
• Arrange Broker engagement functions in order to create greater engagement, build relationships, expand pipelines and provide broker training.
• Initiate, facilitate and capitalize on change and innovations, such as new technologies and customer relationship management processes. Represent QBE’s interests, as requested, with internal and external groups, and through participation in industry forums and corporate activity.
• Key Performance Indicator: Growth & Profitability – % year‑on‑year GWP growth in channel, New Business Target vs. plan, GWP retention % in channel, NCOR % in channel, Average commission % in channel.

About You:

• 5 years’ experience within customer service/sales environment.
• Ability to delivery on agreed targets.
• Sales ability and technique.
• Customer service and relationship building skills.
• Advanced knowledge of insurance sales/business development function.
• Strong knowledge of statutory/ regulatory regime.

About QBE

What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE!

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well‑being programs

Pensions

Medical benefits

Globally, access to online learning via LinkedIn Learning

On top of annual leaves, 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well‑being and personal growth!

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let’s make it happen.

Skills:

Analytical Thinking, Communication, Critical Thinking, Customer Service, Distribution Management, Insurance Sales, Intentional collaboration, Managing performance, Marketing, Negotiation, Performance Management (PM), Revenue Growth, Risk Management, Stakeholder Management, Team Management

Application Close Date: 29/11/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.