Senior Solution Application Engineer (SAE)

Advantech; Seberang Perai; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading industrial PC manufacturer in Penang is looking for a Technical Support Specialist to provide pre and post-sales services. You will maintain strong customer relationships, prepare proposals, and support technical issues across Malaysia and ASEAN. The ideal candidate has a Bachelor's degree in Engineering and at least 5 years of experience in technical support. This role demands excellent communication skills and a strong customer service orientation. Join us in our goal of enabling an intelligent planet.

Qualifications

• Bachelor's Degree, Post Graduate Diploma, Professional Degree in Engineering (Electrical/Electronic or Mechatronic/Mechanical) or equivalent.
• 5+ years’ experience in technical support and after sales services.
• Understanding of industrial protocol, system integration, and basic wiring.

Responsibilities

• Provide pre and post sales services to ensure customer satisfaction.
• Maintain good relationships with customers and provide solutions to their needs.
• Prepare proposals and follow up with customers.
• Review project specs and product selection.
• Explore and develop new business opportunities.

Skills

Technical support

Communication skills

Problem-solving

Customer service

Education

Bachelor's Degree in Engineering

Tools

SCADA system

Industrial Protocol

Job description

Advantech is the World’s No.1 Industrial PC manufacturer. We have been an innovator in the development and manufacturing of high-quality, high-performance computing platforms since 1983.

Advantech's corporate vision is to enable an intelligent planet. We are a global leader in the fields of IoT intelligent systems and embedded platforms. To embrace the trends of IoT, big data, and artificial intelligence, Advantech promotes IoT hardware and software solutions with the Edge Intelligence WISE‑PaaS core to assist business partners and clients in connecting their industrial chains. Advantech is also working with business partners to co‑create business ecosystems that accelerate the goal of industrial intelligence.

Our Major Customers are those System Integrators who served in the specific industrial vertical market such as Building Automation, Intelligence Traffic System, Machine Automation, Factory Automation, Environmental Monitoring System, Facility Management System, Automated Testing Equipment industry, and also those System Integrators who involved aggressively in Public Services, Telecommunication, Smart Home, Logistic Management and even Medical Healthcare Industry.

What We Value:

Customer Partnership and Talent Invigoration

Integrity and Certitude

Focused Leadership

What We Believe:

Advantech believes in creating a conductive working environment that nurtures a culture that nourishes teamwork, cohesiveness and competitiveness amongst our employees. We aim to maintain a work environment that fosters personal and professional growth for all employees.

Provide pre and post sales services to ensure customer satisfactions.

Maintain good working relationship with customers by providing solutions and advice base on clients’ needs and requirement.

Prepare proposal, solution demo and follow up with customers.

Review of project specifications, schematic drawing and product selection for proposal.

Explore & develop new business opportunities.

Support software technical support for Automation/ Smart Manufacturing and Smart Cities.

Support technical issue for DFSI & customers based in Malaysia.

Project Management, dealing with internal operation for delivery date, partner negotiation, sales co‑visit and ensure that sales commitment on technical point able to do.

Provide software technical support including WISE‑PaaS to ASEAN region.

Responsibilities

• Provide pre and post sales services to ensure customer satisfactions.
• Maintain good working relationship with customers by providing solutions and advice base on clients’ needs and requirement.
• Prepare proposal, solution demo and follow up with customers.
• Review of project specifications, schematic drawing and product selection for proposal.
• Explore & develop new business opportunities.
• Support software technical support for Automation/ Smart Manufacturing and Smart Cities.
• Support technical issue for DFSI & customers based in Malaysia.
• Project Management, dealing with internal operation for delivery date, partner negotiation, sales co‑visit and ensure that sales commitment on technical point able to do.
• Provide software technical support including WISE‑PaaS to ASEAN region.

Requirements

• Candidates must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Electrical/Electronic), Engineering (Mechatronic/Mechanical) or equivalent.
• At least five years’ experience in technical support and after sales services.
• Understand well about industrial protocol, system integration and basic wiring knowledge.
• Knowledge in SCADA system and Industrial Protocol would be an added advantage.
• Passionate, meticulous and tech savvy.
• Enthusiastic in learning new technology and strong commitment to customer service.
• Strong creativity & clear understanding of the system’s architecture to generate solutions to cater to customer’s need.
• Analytical, self‑motivated and a good team player.
• Good communication and interpersonal skills.
• Required language(s): English in both speaking and writing. Proficiency in Mandarin would be an added value.

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