Senior Service Engineer, PD (33kv Switchgear)

Eaton Group; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology and engineering company located in Selangor, Malaysia is seeking a Service Engineer to provide technical and after-sales support. Responsibilities include installation, troubleshooting, and ensuring customer satisfaction with equipment. Ideal candidates will hold a Bachelor's in electrical engineering and have at least 3 years of relevant experience. Strong interpersonal skills and knowledge of Eaton’s products are essential. This role offers an opportunity to work with diverse engineering teams and client interactions.

Qualifications

• Minimum 3 years of field experience in service or testing.

Responsibilities

• Provide technical and administrative support activities including installation, testing, commissioning, and repairs.
• Maintain communication with design management and specialists.
• Serve as the single point of contact interfacing into the customer organization.
• Ensure timely and professional responses to technical service inquiries.
• Prepare daily logs and reports of work performed.

Skills

Understanding of selling techniques and Eaton’s capabilities

Possess knowledge of products, markets channels and associated applications

Excellent interpersonal and communication skills

Education

Bachelor’s degree in electrical engineering

Job description

Service Engineer is responsible for providing the company's after‑sales technical and services support. Provide technical advice, recommend scheduled overhauls, life cycle parts replacement, assist in product roll‑out and start‑up, maintain current equipment and resolve faults as required. Ensure 24×7 standby services through a rotational duty schedule. May provide support in a pre‑sale through post‑sale capacity. Products include but are not limited to transformer, medium voltage switchgear, Ring‑Main‑Unit (RMU), and Air‑Circuit‑Breaker (ACB).

What you’ll do:

• A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• B. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• C. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive additional sales in those specific service contract/s (including 24x7)
• D. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
• E. Responsible for timely, professional, accurate and service‑oriented response to all technical service enquiries
• F. Identify and isolate equipment start‑up malfunctions and take corrective action
• G. On‑the‑Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
• H. Represents the company in a customer support role and is responsible for customer’s satisfaction with equipment and servicing
• I. Prepares daily logs and report of work performed. Implement and control workflow documents and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
• J. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules; interface effectively with customers both internally and externally
• K. Analyse complex engineering problems and offer effective resolutions
• L. Interact with all engineering disciplines, project engineer and clients
• M. Collaborate with cross‑functional teams within Engineering, Sales, and Product
• N. To be committed & responsible for Quality Management System:
  • a. Implement the process approach and risk‑based thinking
  • b. Provide the necessary support to fully implement and sustain the QMS
  • c. Communicating to the organization the importance of conforming to QMS requirements
  • d. Ensuring the QMS meets its goals
  • e. Engage, direct, and support individuals contributing to the QMS
  • f. Create a culture of continuous improvement

Qualifications:

• Bachelor’s degree in electrical engineering
• Minimum 3 years of field experience in service or testing

Skills:

• Understanding of selling techniques and Eaton’s capabilities
• Possess knowledge of products, markets channels and associated applications
• Excellent interpersonal and communication skills

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Services Engineer?