Senior Service Delivery & IT Project Manager (External Projects)

Fuku; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading tech company in Kuala Lumpur is seeking a Service Delivery Manager/IT Project Manager to lead software projects and teams. This role focuses on ensuring service delivery performance and compliance with quality standards for external clients. Candidates should have a background in project management and at least 3 years' experience in managing software or IT projects. This is a permanent, fully on-site position working from 9 am to 6 pm.

Qualifications

• Minimum 3 years in a Project Manager or Delivery Manager role.
• Experience with third-party service providers is essential.
• Background in software engineering is preferred.

Responsibilities

• Lead a software engineering team on external projects.
• Oversee recruitment, performance assessment, and training.
• Manage end-to-end project delivery and compliance.

Skills

Project management

Team leadership

Service delivery

Client relations

Education

Project management certification (e.g., PMI, PMP, Six Sigma)

ITIL principles or ITSM certification

Job description

A leading tech company in Kuala Lumpur is seeking a Service Delivery Manager/IT Project Manager to lead software projects and teams. This role focuses on ensuring service delivery performance and compliance with quality standards for external clients. Candidates should have a background in project management and at least 3 years' experience in managing software or IT projects. This is a permanent, fully on-site position working from 9 am to 6 pm.