Senior Sales Executive

VR Solution Sdn Bhd; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A retail solutions company is seeking a Customer Service and Sales Support representative in Selangor, Malaysia. The role involves greeting customers, providing product information, and maintaining showroom standards. Ideal candidates are multilingual (English, Bahasa, Mandarin) with a preference for retail experience. Benefits include annual leave, medical claims, and career advancement opportunities.

Benefits

EPF, SOCSO, EIS

Annual Leave

Medical Leave

Commissions

Annual Bonus

Career advancement opportunities

Qualifications

• Able to communicate in English, Bahasa, and Mandarin.
• Preferred experience in retail, showroom, or customer service.
• Good communication and interpersonal skills required.
• Basic computer skills necessary.

Responsibilities

• Provide customer service and sales support.
• Maintain the showroom in an organized manner.
• Handle customer inquiries and maintain records.
• Support in executing in-store promotions.

Skills

Communication in English

Communication in Bahasa

Communication in Mandarin

Customer service experience

Interpersonal skills

Basic computer literacy

Job description

Job Responsibilities

• Customer Service & Sales Support
• Greet and welcome walk-in customers warmly.
• Assist customers by understanding their needs and recommending suitable products.
• Provide product information, pricing, and availability.
• Support the sales team in processing sales orders and quotations.
• Follow up with potential customers as directed by the sales team.
• Showroom Maintenance
• Ensure the showroom is clean, organized, and presentable at all times.
• Monitor product inventory and report low stock to the relevant department.
• Administrative Duties
• Handle incoming calls and attend to customer inquiries.
• Maintain accurate customer records and assist in preparing sales reports.
• Assist in coordinating deliveries and installations when necessary.
• Help with filing, documentation, and basic clerical tasks.
• Marketing & Promotional Support
• Support in the setup and execution of in-store promotions or events.
• Distribute promotional materials to customers when required.
• Provide feedback on customer preferences and showroom traffic.
• Team Collaboration
• Work closely with the sales and marketing teams to achieve monthly targets.
• Support other departments when needed (e.g., inventory, logistics).
• Participate in staff meetings and training sessions.

Job Requirements

• Able to speak in English, Bahasa and Mandarin
• Experience in retail, showroom, or customer service is preferred.
• Good communication and interpersonal skills.
• Basic computer literacy (MS Office, email).
• Pleasant personality, customer-focused, and team-oriented.

Working Hours

10am - 10pm (Rotation Shift)

Locations

• Aeon Maluri
• Aeon Bukit Tinggi
• Pavilion Bukit Jalil
• Bangsar Shopping Center
• Pavilion KL

Job Benefits

• EPF, SOCSO, EIS, PCB
• Annual Leave
• Medical Leave
• Medical Claim
• Commissions
• Annual Increment
• Annual Bonus
• Career advancement opportunities to managerial roles.

Salary & Compensation

• Salary will be based on the candidate’s skills, work experience, and ability to work independently.