Senior Retail Trainer

Clarins Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading skincare and make-up company in Kuala Lumpur is looking for a Senior Retail Trainer. You will develop training strategies, oversee skills development, and ensure service excellence. The successful candidate should have a diploma or degree in a business-related field and 3-4 years of beauty industry experience. Proficiency in English, Mandarin, Cantonese, and Bahasa Malaysia is essential. The role includes conducting training in retail environments and working closely with various teams to improve customer engagement and sales performance.

Benefits

Attractive Salary Remuneration Package

13% EPF

Contractual & Performance Bonus

Medical benefits

13th Month Salary

Staff Products Claim & Discount

Qualifications

• Minimum SPM, Diploma/ Bachelor degree in business related qualification.
• 3-4 years of working experience in the beauty industry.
• Proven ability to provide guidance and strong technical knowledge in service delivery.
• Familiar with English, Mandarin, Cantonese, and Bahasa Malaysia.

Responsibilities

• Drive training strategy and capability development across skincare and makeup.
• Lead classroom & in-store training on product knowledge and service skills.
• Measure and optimise training effectiveness through KPI trends.
• Identify high-potential talent and support career progression.

Skills

Selling and Customer Service related skills

Organizational skills

Public speaking

Instructional design skills

Creative training delivery methods

Education

Diploma/Bachelor degree in business-related qualification

Tools

PowerPoint

Excel

Microsoft Office

Job description

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Ready to bring passion into your career?

Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries. We are looking for a Senior Retail Training to be based in Kuala Lumpur.

About the Job

You will be responsible for driving training strategy, capability development, and service excellence across skincare and makeup. Leads coaching, talent development and cross-functional alignments to achieve business KPIs and strengthen brand standards.

Beauty & Service Training Design & Delivery

Lead and deliver classroom & in-store training on product knowledge, product demonstration (skincare & makeup), and service skills.

Develop and execute strategic training and coaching plans based on store performance, KPI trends, and capability gaps to ensure optimization of training resources.

70% time spent at retail (including outstation), conducting coaching, skill and service protocols to ensure consistent execution and measurable improvement at store level.

Collaborate with Sales and CRM teams to identify gaps, process inefficiencies and challenges and implement practical solutions to improve overall performance.

Setting clear service and grooming standards, and monitoring customer service quality, consultation excellence, makeup standards, and store presentation.

Conduct store visits to observe customer behavior and purchase patterns to ensure effective execution of product storytelling and sales pitch.

Support beauty workshops and PR events to ensure training readiness and consistent brand representation in driving customer engagement and sales performance.

Sales & KPI management (NPS / BCS and Customer Service Skills)

Drive sales capability and performance by embedding key KPI mindsets (ATV, IPT, Conversion) into structured training frameworks, in-store and classroom product, makeup, and selling skills training, and performance feedback to improve sales conversion and support strong NPS results.

Partner with the Retail Manager and Sales & Operations Manager to align training strategy with business objectives, elevating service standards, achieving store KPIs and delivering sustained year-on-year growth against target.

Measure and optimise training and service effectiveness through KPI trends, NPS insights, and field observations, leveraging data to continuously refine strategies and maximize business result.

People & Business Management

Effectively manage stakeholders with positive and growth mindset.

Strategic in transitioning business ideation into practical training agenda using great influencing skills to motivate frontliners.

Ensure successful implementation of Clarins Beauty Journey and provide developmental opportunities to frontliners.

Identify high-potential talent and support career progression through development plans, mentoring, and succession planning to build a strong leadership pipeline.

Manage training resources, scheduling, and compliance, ensuring readiness for product launches, campaigns, and key events while maximizing operational efficiency.

Other responsibilities may be added to the above, which are consistent with the role of SENIOR RETAIL TRAINER.

Please include your recent photo and your expected salary.

About you

Preferred qualifications:

• Minimum SPM, Diploma/ Bachelor degree in business related qualification
• 3-4 years of working experience in the beauty industry
• Selling and Customer Service related skills
• Organizational skills, public speaking and instructional design and delivery skills
• Proven ability to provide guidance and strong technical knowledge in service delivery
• Creative, interactive and impactful training delivery methods
• Familiar with Power Point, Excel and Microsoft
• Speak well in English, Mandarin, Cantonese and Bahasa Malaysia

About the benefits

Attractive Salary Remuneration Package & Perks

13% EPF

Contractual & Performance Bonus

Seasons Giftings

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

Impact and insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What\'s your expected monthly basic salary?
• How many years\' experience do you have as a Retail Trainer?
• Do you have customer service experience?

Retail & Consumer Products 51-100 employees

A B Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in its by-laws.

Operating in more than 150 countries with over 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’, we are proud to dedicate our passion to creating a positive impact on our employees, customers, and society.

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