Senior Retail Ambassador (One Utama)

Love, Bonito; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An innovative direct-to-consumer womenswear brand is seeking a passionate individual to join their dynamic team. This role involves supporting daily store operations, driving sales performance, and providing exceptional customer service. With a focus on empowering women, the ideal candidate will embody the brand's values and contribute to a vibrant retail environment. If you thrive in a fast-paced setting and have a flair for fashion, this is your chance to make a meaningful impact in a supportive and fun workplace. Join a company that values creativity and teamwork, and help shape the shopping experience for customers while enjoying great benefits.

Benefits

Staff Discount

Medical Benefits

Uniform Sponsorship

Allowances

Commissions

Birthday Leave

Qualifications

• 2+ years of experience in fashion/retail.
• Strong communication skills in English and Malay/Mandarin.

Responsibilities

• Support daily leadership and operations of the store.
• Drive sales performance and achieve retail KPIs.
• Manage inventory and provide excellent customer service.

Skills

Interpersonal Skills

Communication Skills

Sales Performance

Customer Service

Multitasking

Education

SPM/Diploma in Retail Management/Fashion

Tools

POS System

Job description

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

Main Responsibilities

1. Under the supervision of the Store Manager and Store Supervisor, support in day-to-day leadership and key areas of store operations.
2. Work with the Store Manager and Store Supervisor to drive store sales performance and retail KPIs.
3. Provide coaching, counselling and maintaining discipline of all retail staff.
4. Promote key styles/new arrivals and best-selling products to drive sales and conversion in-store to achieve sales targets.
5. Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floors.
6. Receiving and processing new stock, replenishments, returns, damage and transfer, as well as support all stocktake exercises.
7. Cashiering duties using POS System to process payments.
8. In charge of store inventory management, monitoring inventory level/ageing inventory and conducting regular stock count.
9. Managing POS system, daily cash deposits/petty cash.
10. Establish rapport with potential and current customers to build strong regular customer base.
11. Responsible for store maintenance, visual merchandising excellence, and housekeeping duties.

You should have / be

1. A Love, Bonito ambassador with a passion for the brand and our products
2. Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
3. A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either!
4. A performance-driven professional that drives sales through a customer-centric approach
5. An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members
6. A multitasker with the ability to work quickly in a fast-paced environment, and some degree of OCD towards tidiness
7. A dependable co-worker who can work independently and proactively
8. A self-starter, proactive and hands-on approach. Get it done right, and fast!

Hours

1. Full-time: 44 hours per week, 5 days work week, morning and/or afternoon shifts/Fullshift
2. All staff must be able to work on weekends/public holidays

Qualifications & Experience

1. 2+ years of relevant work experience preferably in fashion / retail company.
2. Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields.
3. Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin.

Benefits

1. Staff Discount
2. Medical Benefits
3. Uniform Sponsorship
4. Allowances
5. Commissions
6. Birthday Leave