Senior Research Manager (Healthcare)

Ipsos; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading market research firm is seeking a Senior Research Manager in Kuala Lumpur, Malaysia. The ideal candidate will have over 7 years of experience in market research, specifically within Healthcare and Oncology. Responsibilities include overseeing research projects, maintaining client relationships, and ensuring project success through collaboration with internal teams. Strong communication and problem-solving skills are essential. This role offers a dynamic work environment that fosters professional growth.

Qualifications

• At least 7 years of market research experience in Healthcare, specifically Oncology.
• Ability to use statistical analysis.
• Experience in selling research projects.

Responsibilities

• Oversee all phases of market research studies.
• Manage relationships with clients and internal teams.
• Ensure flawless execution from design to delivery.

Skills

Good communication skills

Sound problem-solving skills

Time management skills

Proactive/self-motivated

Able to work under pressure

Teamwork ability

Education

Degree in Business, Social Science, Statistics or related fields

Job description

Overview

The Senior Research Manager oversees all phases of a marketing research study for assigned Healthcare clients especially in Oncology by performing the tasks and activities required for a successful study. These include managing local and regional fieldwork and liaising with local affiliates for the successful completion of regional studies.

• manages the integration of internal and external information sources to deliver exceptional insight to the clients
• contribute to development of company strategic research framework
• building and nurturing relationships and credibility with clients
• participates on team planning, company initiatives and growth of business

Essential Responsibilities and Deliverables

• Experience:
• At least 7 years of strong market research experience, both local and regional market research in Healthcare market research experience related to Oncology.
• Understand and use statistical analysis
• Selling of research projects and capabilities
• Ideally, experienced in relevant category or sectors

• Skills/ Knowledge:
• Good communication skills, written and oral
• Sound problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Exceptional time management skills
• Able to build strong links with the rest of the business
• Proactive/ self-motivated
• Able to work effectively in a team and independently

• Qualifications:
• Degree in Business, Social Science, Statistics or related studies
• Demonstrates extensive knowledge or Ipsos-Insights products and services, including competitive marketplace offerings, in order to identify and propose potential opportunities with existing and new clients
• Manages and fosters positive ongoing relationship with key contacts (decision making personnel) at client portfolio
• Demonstrates in depth understanding of client’s product, service and strategy and their competitive market in order to build and grow Ipsos credibility and business with client
• Anticipates future needs of clients based upon their issues in order to proactively influence Ipsos-Insight product development and delivery improvements
• Oversee the team to ensure flawless execution of all market research projects from design to delivery
• Proactively works with cross-functional department managers to continuously improve process and ensure their understanding and expectations of current and future client needs
• Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills
• Works with Research Managers to review all proposals and presentations to ensure that they are delivering key thinking on business issues
• Presents compelling insights to client in a way that evokes confidence and expertise and translates complicated insights in an actionable way that will be relevant to a broad client audience (including research and marketing/brand)
• Contributes to and actively manages assigned revenue and profit margin.
• Work in partnership with the team and ensure that everyone understand what is expected of them in contributing to the goals of the organization
• Regularly provide performance feedback and also seek feedback from team members
• Model the values of the organization and maintain the standard of conduct in the workplace
• Recognize and reward the contributions of staff, provide a safe work environment and encourage a healthy balance of work and personal life
• Effectively develop and use the diverse skills, cultural values and backgrounds of all team members

Working Relationships

• Internal: Associate Research Director / Research Director to discuss performance and agree action on roles and responsibilities
• Effective interface with the business areas and Operations and Corporate Departments and External Suppliers
• Promote teamwork in the business area, Division and across Ipsos
• Lead by example and behavior (incorporating values) within the business area
• Direct and manage the project team activities
• Behave in a manner that displays professionalism, integrity and corporate citizenship at all times