Senior Quality Leader: 8D & Customer Excellence

Infineon Technologies; Malacca City; On-site; MYR 100,000 - 140,000; Full time

Job summary

A global semiconductor leader in Malacca is seeking a Technical Lead to oversee problem-solving initiatives and quality management processes. The ideal candidate has over 10 years of experience in the semiconductor industry, including a strong background in Quality Management and notable problem-solving skills. With responsibilities including managing complaints, driving cross-functional teams, and ensuring quality KPIs are met, this role is crucial for maintaining customer satisfaction. This position offers an inclusive workplace focused on innovation and customer success.

Qualifications

• 10+ years of experience in semiconductor or related industry.
• 5+ years of experience in Quality Management, preferably in customer quality engineering.
• Solid knowledge of semiconductor processes including Front End, Back End and Test.

Responsibilities

• Key counterpart to Customer Quality & Service (CQS) team for complaints.
• Drive and moderate 8D problem solving using 8D methodology.
• Support CQE to resolve complex cases and develop engineer competency.

Skills

Problem solving

Interpersonal skills

Quality management

Communication in English

Education

Bachelor degree in Electrical/Electronic Engineering, Quality Management, Physics or similar

Tools

FMEA

8D methodology

Risk management

Job description

A global semiconductor leader in Malacca is seeking a Technical Lead to oversee problem-solving initiatives and quality management processes. The ideal candidate has over 10 years of experience in the semiconductor industry, including a strong background in Quality Management and notable problem-solving skills. With responsibilities including managing complaints, driving cross-functional teams, and ensuring quality KPIs are met, this role is crucial for maintaining customer satisfaction. This position offers an inclusive workplace focused on innovation and customer success.