Senior PTP Operations Specialist

FrieslandCampina; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global dairy company in Selangor is seeking a procurement professional to coordinate sourcing activities and manage the helpdesk. The candidate should have strong communication skills in English, demonstrate a high degree of autonomy, and excel in stakeholder management in a multicultural setting. Responsibilities include processing purchase requisitions, resolving invoice mismatches, and ensuring data consistency in procurement systems. Adaptability to changes and project management skills are essential for this role.

Responsibilities

• Coordinate the team on sourcing and helpdesk activities.
• Process purchase requisitions based on procurement policy.
• Support resolution of invoice mismatches.
• Monitor blocked invoice trends and initiate elimination projects.
• Provide first-line support on PtP systems.
• Ensure data consistency and system cleanliness.
• Act as SPOC for stakeholders in procurement.

Skills

Good communication skills

High degree of autonomy

Strong people management

Stakeholder management

Adaptability

Basic project management skills

Prioritization skills

Time management skills

Coordination skills

Delegation skills

Job description

Daily coordinate the team on the sourcing and helpdesk activities; ensure that operational KPIs, productivity and CI targets are met on a team level (business unit level):

Responsibilities

• Processing / Sourcing of purchase requisitions based on Procurement policy and sourcing guidelines and ICF framework.
• Processing of Indirect Materials & Services purchasing requests in Coupa/SAP PtP system.
• Supporting the resolution of invoice mismatches on price.
• Monitoring indirect blocked invoice trends, identifying, analyzing and logging root causes, initiating elimination projects with peer departments (Category/Business Procurement, Source to Contract, Accounts Payable, Record-to-Report, IT, etc)
• First line of support on PtP systems (Coupa) related questions via servicenow tickets
• Making sure systems are kept clean and data is consistent.
• Acting as SPOC for stakeholders and a gatekeeper to the company's procurement process.

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Qualifications

• Good communication skills (English – both verbal and written is a must)
• High degree of autonomy
• Strong people & stakeholder management in a multicultural environment
• Adaptability to a changing environment within GBS
• Basic project management skills
• Prioritization and Time management skills
• Strong coordination and delegation skills