Senior Project Manager – ServiceNow ITSM Transformation

DHL Asia Pacific Shared Services Sdn Bhd; Cyberjaya; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A leading logistics and supply chain company is looking for a Senior Project Manager to lead transformation projects in IT Service Management. The ideal candidate has over 8 years of IT project management experience, excellent communication skills, and expertise in ServiceNow. Responsibilities include managing project delivery, stakeholder communication, and ensuring user satisfaction. This role offers hybrid work arrangements and comprehensive medical coverage, making it an attractive opportunity for experienced project managers.

Benefits

Hybrid work arrangements

Unlimited outpatient medical coverage

Flexi benefit plan

Choose any public holiday off

Modern offices with free parking

Qualifications

• 8+ years in IT project management with experience in managing complex IT projects.
• Excellent English communication skills for effective stakeholder engagement.
• Proficiency in managing high-performing multicultural teams.

Responsibilities

• Lead large-scale transformation projects in IT Service Management.
• Develop and execute detailed project plans, timelines, and budgets.
• Communicate project status, risks, and issues effectively to stakeholders.

Skills

IT project management

Communication skills

Problem-solving

Agile methodologies

Customer relationship skills

Education

Degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Job description

Senior Project Manager – ServiceNow ITSM Transformation

DHL Asia Pacific Shared Services Sdn Bhd 4.2 165 reviews · View all jobs

Your IT Future, Delivered

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

We are looking for a dynamic Senior Project Manager to join our Service Automation Platforms & Transformation team to lead large-scale change and transformation projects in the IT Service Management area across the group. This role requires exceptional communication skills to engage with stakeholders and users effectively as well as technical knowledge to manage all workstreams. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation.

Responsibilities

• Lead and manage large-scale transformation projects in the Service Management space, largely focused on ServiceNow tooling.
• Develop and execute detailed project plans, timelines, and budgets ensuring projects are delivered on time, within scope, and within budget.
• Lead and manage technical delivery including the end-to-end delivery process of Discovery, Requirements, Solution Design, Development, RTP and Documentation.
• Communicate project status, risks, and issues clearly and effectively to all stakeholders.
• Work closely with end-users and stakeholders to gather requirements, provide updates, and address concerns and ensure user satisfaction and adoption of new solutions.
• Conduct training sessions and provide support during and after the tool introduction.
• Foster a collaborative and inclusive team environment. Ensure effective communication and coordination within the project team.
• Collaborate on creation of a product road map based on the defined requirements and priorities.
• Liaise with IT technical teams, product owners, and business users to deliver updates and report projects progress.

Qualifications

• Degree in Computer Science, Information Technology, Business Informatics or a related field.
• 8+ years in IT project management and proven experience in managing complex large scale IT projects, including planning, execution, and delivery.
• Proven ability to lead and manage specialist-based, high-performing and multicultural teams.
• Good understanding of IT Service Management technologies. ServiceNow experience is a plus.
• Knowledgeable about Software Development Lifecycle (SDLC) and Agile methodologies, incl. experience with agile project management tooling.
• Excellent communication and presentation skills, with the ability to engage effectively with stakeholders and users.
• Experienced in Change and Roll-out Management related to new technologies with global scope.
• Strong problem-solving skills and the ability to make informed decisions.
• Proficient customer relationship and negotiation skills.
• High intercultural experience (working across teams globally).
• Excellent English language skills (both written and spoken).
• Please note that due to the holiday season, evaluation and responses may take longer than usual. Shortlisted candidates can expect to receive feedback by the end of January.

Benefits

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

If the role sounds interesting to you, please let us know and join us in delivering the Service Management future of DHL logistics! Your potential future manager, Katharina, cannot wait to speak with you in case this sounds interesting!

Equal Opportunity Employer

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.