Senior Production Services Analyst

RBC; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Kuala Lumpur seeks a professional to ensure maximum system availability and manage IT governance initiatives. Responsibilities include liaising with business and technology groups and utilizing Generative AI for proactive monitoring. Candidates should have a Bachelor's degree and experience with database management and code deployment. This full-time role offers a competitive salary and fosters a collaborative work environment, embracing diversity and inclusion.

Benefits

Comprehensive Total Rewards Program

World-class training program

Flexible working options

Opportunities for professional development

Qualifications

• Experience with Generative AI and LLM usage.
• Knowledge of PostgreSQL for writing database statements.
• Experience with Databricks for code deployments.
• Familiarity with managing containerized deployments.

Responsibilities

• Ensure maximum system availability and prompt issue response.
• Proactively manage applications and platforms.
• Liaise between business and technology groups.
• Lead knowledge sharing and documentation initiatives.

Skills

Generative AI knowledge

PostgresSQL

Code deployment experience

Strong scripting skills

Containerized deployment management

Education

Bachelor of Science degree or equivalent

Tools

Dynatrace

Grafana

JIRA

Service Now

Job description

Job Description

What will you do?

• Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
• Proactive management and governance of our applications and platforms along driving IT governance and de-risking initiatives
• Leverage automation to drive efficiency and to improve the soundness of our operating environment
• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives
• Provide effective incident, problem and release management and regular project updates to stakeholders and the business along providing white-glove service to our business users.
• Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model

What do you need to succeed?

Must-have

• Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage along with tools to proactively monitor application health, responsiveness (ie Dynatrace, Grafana, Pagerduty, ITRS)
• Experience with PostgresSQL or other equivalent relationship database. Ability to write on the fly database statements
• Experience with code deployments and job executions in Databricks, as well as management of workspaces along with consistently seeking to automate; strong scripting skill (ie. Python)
• Experience and knowledge of containerized deployments and management of pods and configurations
• Bachelors of Science degree or equivalent

Nice-to-have

• Disciplined approach to document all processes, issues and user stores in confluence and jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.
• Exposure to Capital Markets or Investment Banking
• Experience with Intelligent Operations and AI Ops
• Experience with the ITIL Incident, Problem, Chanage Management platform (such as Service Now)

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible working options fully supported.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Agile Methodology, Agile Methodology, AI Architecture, AI Concepts, AI Governance, AI Ops, AI Platforms, AI Prompting, AI Security, AI Systems, Application Infrastructure, Artificial Intelligence (AI), Atlassian Confluence, Atlassian JIRA, Capital Markets, Containerization, Databricks Platform, Datadog, Dynatrace APM, Group Problem Solving, Investment Banking, IT Automation, IT Monitoring, ITRS Geneos, Kubernetes {+ 9 more}

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-07

Application Deadline: 2026-03-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.