Senior Product Manager, CPaaS

Maxis Communications; Kampung Cendana; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Senior Product Manager for its CPaaS division. The role involves driving product strategy, managing product lifecycle, and ensuring revenue growth. Ideal candidates should have a strong understanding of VoIP and messaging technologies, with at least 10 years of experience in product management. This position emphasizes leadership, analytical skills, and effective communication in a collaborative environment. The company values diversity and encourages applicants from all backgrounds.

Qualifications

• Strong understanding of VoIP, Messaging and WhatsApp integration.
• Excellent analytical and problem-solving skills.
• Minimum 10 years as a Product Manager, preferably in SaaS.

Responsibilities

• Accountable for revenues and profit margins for CPaaS service.
• Responsible for analyzing market conditions.
• Manage insights on product performance.

Skills

VoIP understanding

Messaging integration

Analytical skills

Communication skills

Leadership skills

Business acumen

Education

Bachelor's degree in Computer Science or related field

Job description

This job is for a Senior Product Manager in CPaaS. You might like this job because you’ll lead innovative products in a company that values collaboration and diversity, driving technology growth while connecting with industry leaders.

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What are you accountable for?

• Accountable for revenues, market share and profit margins for the CPaaS service, which comes under the Voice and Unified Communications portfolio
• Responsible for analyzing market conditions and champion requirements to set an industry leading offering
• Manage insights on product performance, as well as analysis of relevant technology evolution, competition, market dynamics and major developments
• Accountable for Product Lifecycle Management & GTM along with internal and external stakeholder management
• Define product related Capex / Opex requirements for the business during the annual planning cycle
• Accountable for defining the operational customer experience and multi-channel environment
• To build & maintain a strong relationship with key stakeholders involved in all business units including Technology (IT and Networks).

What you need to have for this role?

• Domain Knowledge : Strong understanding of VoIP, Messaging and WhatsApp integration and automation concepts, technologies, integration frameworks and market trends.
• Technical background : Ability to comprehend technical specifications, APIs and integration frameworks.
• Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
• Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
• Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.
• Minimum 10 years as a Product Manager, preferably in SaaS, with expertise in communication platforms or related fields such as Contact Centres, Hosted PBX, APIs, etc
• Bachelor's degree in computer science, engineering, business, or a related discipline.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.