Senior Product Designer, ScaledOps (Market Intelligence)

Grab; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Southeast Asia superapp is seeking a Senior Product Designer to innovate marketplace intelligence capabilities. This role collaborates with teams in product, engineering, and data science, focusing on enhancing user experience for both customers and driver-partners. The candidate should showcase strong design skills, proficiency in Figma, and a passion for user-centric design. This position is based in Kuala Lumpur, Malaysia, and offers a variety of employee benefits including medical insurance, parental leave, and flexible work arrangements.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

GrabFlex benefits package

Parental leave

Birthday leave

Volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Qualifications

• Provide design portfolio with at least 2 completed case studies in English for the past 2 years.
• Experience conducting user research using diverse methods.
• Be proficient and skilled in Figma and prototyping tools.

Responsibilities

• Ensure we build the right solutions.
• Communicate design rationale effectively to stakeholders.
• Drive collaboration across functions and teams.
• Conduct user research with the operations team.
• Design simple solutions to complex problems.

Skills

Strong empathy for users

UX research

Proven expertise in solving complex problems

Excellent fundamentals in interaction and visual design

Strong track record of iterative design

Proficient in Figma and prototyping tools

AI fluency

Tools

Figma

Prototyping tools

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Our 130+ strong design team follows a simple philosophy: our design must be well thought through, our products must be useful and delight our customers, all while enhancing their lives.

The Fulfilment team's mission is to make Grab the platform of choice for Driver Partners by supporting them efficiently on and off the road. Our design team is divided into several empowered teams focused on creating an efficient app experience, ensuring fair and transparent earnings, and maintaining a healthy supply pipeline. We focus on creating solutions that are simple and delightful for our Driver Partners to improve opportunities and efficiency to fulfil consumer orders without fail, rain or shine.

Get to Know the Role

We’re looking for a Senior Product Designer on the ScaledOps team (Market Intelligence). Collaborate across the region with product, engineering, data science, and analytics to develop the solutions that empower our internal teams to make better, data‑driven decisions.

You’ll be innovating our marketplace intelligence capabilities: Leverage human‑centric thinking and data visualisation to impact how we observe, understand and scale the marketplace, including insight, driver‑partner performance, operations automation, AI diagnostics, smart alerts, and forecasting – elevating the daily experience of our 40M+ customers and driver‑partners across the region.

This is an onsite role in Grab Kuala Lumpur, Malaysia office and reporting to Head of Design, Gfin, Geo & Fulfilment in Singapore.

The Critical Tasks You Will Perform

• Ensure we build the right solutions – addressing value, usability, feasibility and viability, and any necessary trade‑offs with minimal waste, while safeguarding goals
• Communicate and back design rationale effectively and convince senior stakeholders
• Drive collaboration across domains, functions and teams; facilitating their alignment and efficiencies by driving discussions, workshops and exploration
• Drive problem exploration, solution discovery and solution delivery across teams; displaying autonomy to work and navigate complexity independently
• Conduct user research together with the operations team to uncover and confirm the assumptions of your design
• Develop problem‑framing approaches, establishing new starting points that lead to new kinds of solutions, not just execution, across teams
• Design simple solutions to complex, abstract problems; connecting the dots across multiple 'products' in an experience and unlocking new value
• Produce visual design that elevates the quality, consistency, and credibility of user experiences

Qualifications

What Essential Skills You Will Need

Pre‑requisite Requirement: Provide your design portfolio (at least 2 completed case studies in English for the past 2 years) that showcases your contributions, the impact of your projects, and provides clear context. Highlight your end‑to‑end workflow, detailing how you move from problem discovery to launch. The case studies should be relevant to ScaledOps (Market Intelligence) working areas: dashboard designs, internal tools, or B2B web portals.

• Strong empathy for users, with a genuine desire to solve their pain points.
• UX research: Experience conducting user research using diverse methods and translating findings into actionable product requirements or improvements.
• Proven expertise in solving complex problems through delightful, impactful design solutions, working with ambiguity and tech constraints.
• Excellent fundamentals in interaction and visual design, including creation of user flows, responsive design, design systems, and data visualisation.
• Strong track record of iterative design, collaborating closely with product tech and business partners from inception through implementation.
• Must be proficient and highly skilled in Figma and prototyping tools.
• AI fluency: Understanding of UX interactions in LLM. Curious and adept at leveraging AI in your design process, and first experiences with vibe coding (e.g., Cursor, Replit, Lovable).
• Beneficial: Prior experience designing dashboards, internal tools, or B2B web portals.

Additional Information

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love‑all‑Serve‑all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.