Senior Process Executive – Individual and Group Policy Administration

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology services provider in Kuala Lumpur is seeking an Advisor for Individual Policy Administration. The role involves processing policy transactions, coordinating with team members, and ensuring compliance with standards. Candidates should have 0-5 years of experience in insurance processing and must be proficient in Cantonese, Mandarin, and English. Join a dynamic team that aims to transform experiences in a fast-paced environment.

Qualifications

• 0-5 years of experience in insurance processing or policy administration.
• Ability to work in a fast-paced environment managing multiple priorities.
• Good service attitude and a positive 'can do' mindset.

Responsibilities

• Process and evaluate movement files and policy transactions.
• Coordinate with senior staff to clarify details.
• Escalate complex cases to senior advisors as needed.

Skills

Multi-tasking

Service attitude

Cantonese proficiency

Mandarin proficiency

English proficiency

Job description

Overview

Title: Advisor – Individual Policy Administration

Location: Kuala Lumpur, Malaysia

Experience: 0-5 Years

Responsibilities

• Processing and evaluating movement files and policy transactions for new, renewal, and termination cases, ensuring accuracy and compliance with service standards and turnaround time standard
• Coordinate with senior staff to clarify details and resolve discrepancies
• Escalating complex or exceptional cases to senior advisors or supervisors as needed
• Follow up with the HK Sales Team regarding the insufficient information and incomplete form

Qualifications

• 0-5 years of experience in insurance processing, policy administration or equivalent healthcare background is preferable
• Ability to multi-tasking and work in a fast-paced environment and manage multiple priorities
• Good service attitude, positive and 'can do' attitude
• Proficient in Cantonese (Speaking), Mandarin and English (speak, read, and write).

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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