Senior Operations & Vendor Management

Kenanga Investment Bank Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial services company located in Kuala Lumpur is seeking a Senior Operations & Vendor Management professional. The successful candidate will enhance operational efficiency, manage vendor performance, and address operational issues. Candidates should have a minimum of 7 years' experience in operations management, preferably in financial services. The role offers competitive salaries and a supportive work environment focused on employee wellbeing and career development.

Benefits

Competitive salary

Comprehensive benefits

Health and wellness initiatives

Career development opportunities

Qualifications

• Minimum 7 years’ experience in operations or vendor management.
• Strong understanding of operational processes and workflows.
• Experience in project and operation management in financial services.

Responsibilities

• Develop and implement operational strategies and processes.
• Manage and oversee vendor performance and service level agreements.
• Liaise with stakeholders to resolve operational issues.
• Analyse operational data and recommend improvements.
• Develop policies and provide training to team members.
• Represent operations in cross-functional projects.

Skills

Operations management

Vendor management

Process improvement

Communication skills

Interpersonal skills

Proficient in Microsoft Office

Job description

About the role
This is a full-time, office-based Senior Operations & Vendor Management role within the Administration & Office Support team at Kenanga Investment Bank Berhad, located in Kuala Lumpur City Centre, Kuala Lumpur. The successful candidate will play a crucial part in overseeing the bank's operations and managing key vendor relationships to support the overall business objectives.

This vacancy is within Kenanga Digital Sdn Bhd, a fully owned subsidiary of Kenanga Investment Bank Berhad.

What you'll be doing

Develop and implement operational strategies and processes to enhance efficiency and productivity.

Manage and oversee the performance of key vendors and service providers to ensure service level agreements are met.

Liaise with internal stakeholders to identify and resolve operational issues in a timely manner.

Analyse operational data and metrics to identify areas for improvement and make recommendations.

Contribute to the development and maintenance of operational policies, procedures and controls.

Provide training and support to team members to build capabilities and drive continuous improvement.

Represent the operations function in cross‑functional projects and initiatives.

What we're looking for

Minimum 7 years’ experience in a similar operations management or vendor management role, preferably in the financial services industry or fintech start‑up business.

Strong understanding of operational processes and workflows, with the ability to identify and implement process improvements & knowledgeable in vendor management activity.

Demonstrated experience in specialized project and operation management or in analysing operational activity improvement process and presenting recommendations to senior stakeholders.

Proficient in the use of Microsoft Office suite, with the ability to create and present reports.

Strong communication and interpersonal skills, with the ability to work collaboratively across teams.

Proactive, adaptable and results‑oriented approach to problem‑solving.

What we offer
At Kenanga Investment Bank Berhad, we are committed to creating an inclusive work environment that empowers our employees to thrive. We offer competitive salaries, comprehensive benefits, and opportunities for career development and progression. Our employees' wellbeing is a top priority, and we provide a range of health and wellness initiatives to support our team. If you're looking for a challenging and rewarding role in a dynamic, forward‑thinking organisation, we encourage you to apply now.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?