Senior Operation Manager

Reeracoen Recruitment; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail management company in Kedah is seeking a Senior Operations Manager to oversee the performance of multiple retail outlets. This role includes developing operational strategies, coaching store managers, and optimizing efficiency to meet sales and customer service objectives. The ideal candidate will have experience in retail operations and strong leadership skills, ensuring excellent customer service and compliance with company policies.

Responsibilities

• Develop and implement operational policies to drive efficiency.
• Lead, coach, and support store managers to achieve performance targets.
• Monitor sales performance and prepare reports to recommend actions.

Job description

Overview

This senior operations manager is responsible for overseeing the overall performance and operations of multiple retail outlets within the chain. This role ensures that stores meet sales targets, deliver excellent customer service, maintain operational efficiency, and comply with company policies. The role provides leadership, strategic direction, and operational support to store managers, driving business growth and customer satisfaction.

Responsibilities

1. Develop and implement operational policies, procedures, and best practices to drive efficiency and effectiveness.
2. Develop and implement operational strategies to achieve sales, profitability, and customer service objectives.
3. Lead, coach, and support store managers in achieving performance targets and maintaining high operational standards.
4. Monitor sales performance, inventory levels, shrinkage, and operational KPIs; prepare reports and recommend corrective actions.
5. Optimize staff scheduling, manpower planning, and workforce productivity across outlets.
6. Drive visual merchandising standards, store layouts, and promotional campaigns to maximize customer engagement and sales.
7. Implement cost-control measures to improve operational efficiency and profitability.
8. Coordinate with supply chain, marketing, finance, and HR to ensure smooth operations and alignment with corporate goals.
9. Conduct regular store visits to monitor performance, identify issues, and provide on-site guidance.
10. Lead business expansion initiatives including new store openings, renovations, and process rollouts.