Senior Officer, Import Breakdown

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aviation company seeks a Senior Officer for Import Breakdown in Kuala Lumpur. The role focuses on overseeing cargo operations, ensuring compliance with handling regulations, and maintaining strong customer relations. Candidates should possess a diploma or higher in a relevant field and have 3-5 years of experience in cargo operations. Strong leadership skills and the ability to work under pressure are crucial for success. This position includes maintaining service standards and meeting ISO requirements.

Qualifications

• Minimum 3–5 years of experience in cargo operations or air freight.
• Relevant certifications like IATA Cargo Handling or Dangerous Goods Regulations are highly desirable.

Responsibilities

• Ensure inbound and transit cargo are properly handled according to procedures.
• Maintain relationships with customers and freight forwarders.
• Monitor staff discipline and quality checks on performance.

Skills

Team supervision

Effective communication

Problem-solving

Knowledge of IATA standards

Education

Diploma or Bachelor's degree in Logistics, Supply Chain Management, or Aviation Management

Job description

Position Title: Senior Officer, Import Breakdown

Report to: Assistant Manager, Import & Landside Operations

Position Summary: The position is responsible for ensuring the smooth execution of day-to-day operational functions in MABKargo, Import Breakdown. This includes monitoring operations, ensuring compliance with handling requirements and regulations, and meeting customer service agreements.

Key Accountabilities

• Ensure all inbound and transit cargo are broken down and properly handled in accordance with company standard operating procedures, achieving service standard and requirements.
• Ensure all inbound cargo is released to customers within the service standard.
• Maintain good rapport and close relationships with all customers, freight forwarders, shippers and customer airlines.
• Prepare any performance, irregularity and discrepancy report when required.
• Monitor staff discipline and maintain industrial relations as per company’s rules and regulations.
• Monitor, compile and conduct quality check on staff and vendor job performance, work activities and reports and compliance to the SOP set.
• Liaise and coordinate with other relevant departments on job matters and ensure smooth process chain.
• Ensure proper management of cargo handling activities and housekeeping at respective areas.
• Ensure meet the ISO 9001:2000, ISO 14001 and ISO 18001 requirements and other regulatory requirements.
• Monitor pre-alerts shipments, sensitive shipments and other monitoring as assigned.
• Ensure compliance with security requirements at Import Breakdown.

Qualifications and Working Experience

• Minimum SPM/SPMV, DVM, Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Aviation Management or a related field.
• Relevant professional certifications (e.g., IATA Cargo Handling, Dangerous Goods Regulations, Air Cargo Security) are highly desirable.
• Minimum of 3–5 years of experience in cargo operations, or air freight, preferably within an airport or logistics environment.

Areas of Experience

• Experience supervising or coordinating a team in a warehouse or cargo handling environment is preferred.
• Familiarity with airline operations, IATA standards, and regulatory compliance requirements.

Personality Traits

• Ability to work under pressure and meet strict deadlines.
• Willingness to work in shifts, including early mornings, late nights, or weekends, if required.
• Strong sense of accountability and integrity in handling sensitive or high-value cargo.
• Strong leadership and team management capabilities.
• Effective communication and interpersonal skills for coordination with internal teams, customers, and regulatory authorities.
• Problem-solving mindset and ability to handle operational disruptions efficiently.