Senior Office Administrator

RHB Banking Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading regional financial services provider is seeking a skilled Operational Support professional to assist the Head of Group Equity Derivatives. You will provide comprehensive operational and administrative support, manage stakeholder expectations, and coordinate reporting requirements. Ideal candidates should possess strong operational management skills and the ability to work across various functions effectively. This position offers an opportunity to be part of a dynamic financial services team committed to delivering seamless banking experiences.

Benefits

Comprehensive banking solutions

Inclusive workplace culture

Employee development programs

Qualifications

• Strong operational and administrative support skills essential.
• Ability to coordinate multiple stakeholders effectively.
• Experience in managing documentation and compliance.

Responsibilities

• Provide operational and administrative support to Head, Group Equity Derivatives.
• Lead the coordination of reporting requirements effectively.
• Manage vendor billing cycles and contract renewals.

Skills

Operational management

Report preparation

Stakeholder management

Attention to detail

Job description

Provide comprehensive operational and administrative support to Head, Group Equity Derivatives, including preparing high-quality reports, documentation, and submissions required for business and management updates. Anticipate departmental needs and proactively manage day-to-day operational tasks to ensure smooth functioning of the Group Equity Derivatives.

Departmental Operations & Support

• Provide comprehensive operational and administrative support to Head, Group Equity Derivatives.
• Prepare high-quality reports, documentation, and submissions required for business and management updates.
• Anticipate departmental needs and proactively manage day-to-day operational tasks.

Reporting, Governance & Controls

• Lead the coordination and consolidation of regular reporting requirements across Group Equity Derivatives (regulatory, risk, compliance, audit, management), ensuring accuracy, completeness, and timely submission.
• Monitor outstanding audit, compliance, and BRCO items, and work with responsible parties to ensure timely follow-ups and closure.

Cross-Functional Coordination & Issue Management

• Serve as the main coordination point between Group Equity Derivatives and internal stakeholders (Operations, Middle Office, Finance, Compliance, IT, BRCO), resolving operational issues and ensuring efficient process flow.
• Manage stakeholder expectations, elevate issues where necessary, and ensure alignment across units.

Stakeholder & Customer Support

• Manage internal and external enquiries related to Group Equity Derivatives operations, providing timely responses or coordinating with relevant teams to resolve issues.
• Support Group Equity Derivatives in handling customer matters, including information requests, clarifications, and complaint follow-up.

Documentation, Records & Process Management

• Oversee maintenance of departmental documentation, SOPs, governance materials, trackers, and filing systems to ensure audit readiness and proper document control.
• Identify gaps in existing administrative or reporting processes and recommend practical improvements.

Vendor, Billing & System Administration

• Manage vendor billing cycles, contract renewals, and coordinate with Procurement and Finance on payments or vendor-related queries.
• Oversee Group Equity Derivatives staff system access requests, entitlement reviews, and coordinate with IT for system-related matters.

Meeting & Workflow Coordination

• Prepare materials for Group Equity Derivatives management meetings, governance forums, and internal reviews; maintain action logs and ensure timely follow-up on outstanding items.
• Coordinate workflow requirements across the EQD team, ensuring tasks, deliverables, and deadlines are properly tracked.

Departmental Readiness & Support Activities

• Support onboarding and offboarding procedures, ensuring new joiners have the required access, documentation, and resources.
• Maintain departmental readiness activities including BCP updates, mandatory training tracking, and internal compliance requirements.

Ad-hoc Support & Project Assistance

• Take ownership of ad-hoc tasks, small projects, and operational initiatives assigned by the Head of Group Equity Derivatives, providing end-to-end execution support.

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.