Senior Multilingual Crypto Support Specialist

Centauri Services and Technology; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A prominent technology firm in Kuala Lumpur is seeking a dedicated language support specialist to handle inquiries from global customers. You will collaborate with stakeholders, maintain knowledge of products, and deliver exceptional multilingual support. The ideal candidate has a diploma in a related field and at least 2 years of experience. This role involves handling customer issues across various channels in a fast-paced environment, contributing to a dynamic team committed to exceptional service.

Benefits

Yearly Performance Bonus

Monthly Teambuilding

Training & Wellness Subsidy

Insurance Coverage for Employees & Dependants

Qualifications

• At least 2 years of experience in language-related roles.
• Proficiency in both spoken and written language relevant to the job.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle inquiries and issues from global customers.
• Collaborate with stakeholders to address complaints.
• Maintain understanding of company products.

Skills

Multilingual support

Customer service

Problem-solving

Time management

Education

Diploma in finance or linguistics

Tools

CRM tools (e.g., Zendesk)

Microsoft Office

G-Suite

Job description

A prominent technology firm in Kuala Lumpur is seeking a dedicated language support specialist to handle inquiries from global customers. You will collaborate with stakeholders, maintain knowledge of products, and deliver exceptional multilingual support. The ideal candidate has a diploma in a related field and at least 2 years of experience. This role involves handling customer issues across various channels in a fast-paced environment, contributing to a dynamic team committed to exceptional service.