Senior Multichannel Customer Care Specialist

Prudential Assurance Malaysia Berhad; Perak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company in Malaysia is seeking a customer service representative to manage inquiries and complaints related to its products. The role involves handling communication across multiple channels, ensuring exceptional customer experience, and liaising with internal teams. Candidates should possess a degree or relevant diploma and be proficient in English and Bahasa Malaysia. Experience in a call center setting is preferred. Competitive opportunities for growth are available.

Qualifications

• Minimum typing speed of 20 words per minute.
• Relevant working experience in a call centre or in servicing industry will be advantageous.

Responsibilities

• Handle inbound or outbound customer telephone calls, live-chats, emails or social media.
• Ensure customers are given meaningful updates and fulfill complex needs.
• Prompt completion of all related administrative activities.
• Liaise with other units and departments to resolve customer issues.

Skills

Good command of spoken and written English

Good command of spoken and written Bahasa Malaysia

Ability to speak Mandarin and/or other dialects

Education

Degree in any field

Diploma with at least a year relevant working experience

STPM with at least 2 years relevant working experience

SPM with at least 2-3 years relevant working experience

Job description

A leading insurance company in Malaysia is seeking a customer service representative to manage inquiries and complaints related to its products. The role involves handling communication across multiple channels, ensuring exceptional customer experience, and liaising with internal teams. Candidates should possess a degree or relevant diploma and be proficient in English and Bahasa Malaysia. Experience in a call center setting is preferred. Competitive opportunities for growth are available.