Senior Multi-Cloud Helpdesk & IT Support

Cloone Corporation Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech solutions provider is seeking a Junior Executive for IT Support in Petaling Jaya, Malaysia. The ideal candidate will have a Bachelor's Degree in IT and strong skills in SQL, cloud platforms like AWS and Huawei Cloud, and customer service. Responsibilities include troubleshooting, managing support phases, and optimizing cloud infrastructure. Candidates fluent in Mandarin/Cantonese are preferred, along with good problem-solving abilities. This role may require weekend work and travel within Malaysia.

Qualifications

• 1-2 years of experience in a Helpdesk Support Role.
• Knowledge of cloud services like AWS, Huawei Cloud, and Alibaba Cloud.
• Experience in troubleshooting complex cloud infrastructures.

Responsibilities

• Act as primary point of contact for customer support.
• Assist in troubleshooting and maintaining software.
• Diagnose and resolve cloud infrastructure issues.
• Ensure timely delivery of technical support.
• Manage support phases and resource coordination.
• Prepare and update documentation for software.

Skills

SQL Query

Problem-solving

Analytical skills

Interpersonal skills

Follow-up abilities

Mandarin/Cantonese proficiency

Bahasa Melayu proficiency

Education

Bachelor's Degree/Diploma in Computer Science, Information Technology

Tools

Docker

Kubernetes

CI/CD

Job description

A tech solutions provider is seeking a Junior Executive for IT Support in Petaling Jaya, Malaysia. The ideal candidate will have a Bachelor's Degree in IT and strong skills in SQL, cloud platforms like AWS and Huawei Cloud, and customer service. Responsibilities include troubleshooting, managing support phases, and optimizing cloud infrastructure. Candidates fluent in Mandarin/Cantonese are preferred, along with good problem-solving abilities. This role may require weekend work and travel within Malaysia.