Senior Merchant Service (Based in Sungai Petani)

AEON Credit Service (M) Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer financing provider in Malaysia is seeking a Senior Merchant Service Executive based in Sungai Petani, Kedah. In this full-time role, you will establish and maintain relationships with merchant partners, focusing on ensuring exceptional service. Responsibilities include engaging with partners, acquiring new ones, and providing on-site training. Ideal candidates will have 2 years in sales, strong communication skills, and proficiency in Microsoft Office. The company offers competitive salary, bonuses, and comprehensive insurance.

Benefits

Comprehensive health insurance

Career development opportunities

Optical and dental claims

Competitive salary and performance-based bonuses

Qualifications

• Minimum 2 years of experience in a sales or account management role.
• Strong interpersonal and communication skills.
• Excellent problem-solving and customer service skills.
• Familiarity with financial products and services.
• Proficiency in Microsoft Office applications.
• Valid driver's license and ability to travel locally.

Responsibilities

• Engage with existing merchant partners to understand their needs.
• Acquire new merchant partners by identifying promising leads.
• Negotiate and close partnership agreements.
• Provide on-site support and training to merchants.
• Resolve merchant queries and concerns in a timely manner.
• Monitor merchant performance for growth opportunities.
• Collaborate with sales and marketing teams on campaigns.
• Maintain detailed records of merchant interactions.

Skills

Interpersonal skills

Problem-solving skills

Communication skills

Customer service skills

Negotiation skills

Ability to converse in Mandarin

Ability to converse in Hokkien

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Senior Merchant Service (Based in Sungai Petani)

About the role

We are seeking a dynamic and customer-oriented Senior Merchant Service Executive to join our team at AEON Credit Service (M) Berhad in Sungai Petani, Kedah. In this full‑time role, you will be responsible for establishing and maintaining strong relationships with our merchant partners, ensuring they receive exceptional service and support.

What you'll be doing

• Proactively engaging with existing merchant partners to understand their needs and provide tailored solutions
• Acquiring new merchant partners by identifying and pursuing promising leads in the local market
• Negotiating and closing merchant partnership agreements to expand our network
• Providing on‑site support and training to merchants on the effective use of our services
• Resolving any merchant queries or concerns in a timely and professional manner
• Monitoring merchant performance and identifying opportunities for growth and cross‑selling
• Collaborating with the sales and marketing teams to develop and implement targeted campaigns
• Maintaining detailed records of all merchant interactions and transactions

What we're looking for

• Minimum 2 years of experience in a sales or account management role, preferably in the financial services or retail industry
• Strong interpersonal and communication skills, with the ability to build rapport and negotiate effectively with merchants
• Excellent problem‑solving and customer service skills, with a focus on delivering exceptional client experiences
• Familiarity with financial products and services, as well as the ability to understand and explain complex terms and conditions
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint
• A valid driver's license and the ability to travel within the local region as needed
• Being able to converse in Mandarin and Hokkien is an added advantage

What we offer

• Comprehensive health and life insurance coverage
• Opportunities for career development and advancement
• Optical and dental claim
• Competitive salary and performance‑based bonuses

About us

AEON Credit Service (M) Berhad is a leading provider of consumer financing solutions in Malaysia. With a strong reputation for innovation and customer‑centric service, we have been empowering individuals and businesses to achieve their financial goals for over 25 years.

If you are excited about the prospect of joining our dynamic team, we encourage you to apply now.