Senior Merchant Partnerships Lead

AEON Credit Service (M) Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer financing provider in Malaysia is seeking a Senior Merchant Service Executive based in Sungai Petani, Kedah. In this full-time role, you will establish and maintain relationships with merchant partners, focusing on ensuring exceptional service. Responsibilities include engaging with partners, acquiring new ones, and providing on-site training. Ideal candidates will have 2 years in sales, strong communication skills, and proficiency in Microsoft Office. The company offers competitive salary, bonuses, and comprehensive insurance.

Benefits

Comprehensive health insurance

Career development opportunities

Optical and dental claims

Competitive salary and performance-based bonuses

Qualifications

• Minimum 2 years of experience in a sales or account management role.
• Strong interpersonal and communication skills.
• Excellent problem-solving and customer service skills.
• Familiarity with financial products and services.
• Proficiency in Microsoft Office applications.
• Valid driver's license and ability to travel locally.

Responsibilities

• Engage with existing merchant partners to understand their needs.
• Acquire new merchant partners by identifying promising leads.
• Negotiate and close partnership agreements.
• Provide on-site support and training to merchants.
• Resolve merchant queries and concerns in a timely manner.
• Monitor merchant performance for growth opportunities.
• Collaborate with sales and marketing teams on campaigns.
• Maintain detailed records of merchant interactions.

Skills

Interpersonal skills

Problem-solving skills

Communication skills

Customer service skills

Negotiation skills

Ability to converse in Mandarin

Ability to converse in Hokkien

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

A leading consumer financing provider in Malaysia is seeking a Senior Merchant Service Executive based in Sungai Petani, Kedah. In this full-time role, you will establish and maintain relationships with merchant partners, focusing on ensuring exceptional service. Responsibilities include engaging with partners, acquiring new ones, and providing on-site training. Ideal candidates will have 2 years in sales, strong communication skills, and proficiency in Microsoft Office. The company offers competitive salary, bonuses, and comprehensive insurance.