Senior Marketing Specialist - Plaza Zurich

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking a dedicated professional to drive growth and manage relationships with customers. The role involves analyzing needs, leading projects, and providing training to ensure quality service. Ideal candidates thrive in dynamic environments and are passionate about customer engagement. This position offers opportunities for career advancement within the company.

Responsibilities

• Actively manage daily work processes to achieve objectives.
• Analyze needs and recommend improvements to processes.
• Lead short term defined scope projects.
• Develop relationships with new and existing customers.
• Assist customers with loss prevention and claims issues.
• Provide product training to customers and personnel.
• Offer technical advice to solve problems.
• Maintain customer relationships through regular meetings.
• Anticipate customer needs and monitor trends.
• Resolve technical issues within the function.

Job description

Job Summary

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities - Key Accountabilities

• Actively manage daily work processes of designated territory to achieve operational and strategic objectives.


• Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.


• Lead short term defined scope projects.


• Develop and maintain profitable relationships with new and existing customers.


• Assist customers with loss prevention meetings, claims issues, and product training.


• Provide training to customer and Strategic Business Unit personnel on products and services.


• Provide technical advice that enables a customer to solve a problem or improve business.


• Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.


• Anticipate customer needs, monitor trends in order to recommend changes.


• Resolve technical issues within function or unit.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!